topic Re: Confirmation of replacement router despatch in Broadband

Confirmation of replacement router despatch

weeEff76 — Fri, 15 Dec 2023 19:45:34 GMT

Good Evening

I ‘chatted’ with Technical Support yesterday evening regarding a broadband fault and they were able to test and confirm that my router was faulty and that a new one would be sent to me.
I’ve checked My Account today and a Wi-Fi Hub shows as a ‘pending order’ but when I click on the link there is no further information - indeed the page suggests that there are no ‘Open Orders’.
Is there something else I can do to confirm despatch?

Re: Confirmation of replacement router despatch

Gliwmaeden2 — Fri, 15 Dec 2023 20:37:59 GMT

Just use Chat or phone 03451 720088 after 9am Saturday, @weeEff76.

Staff will not be back on here before Monday.

Re: Confirmation of replacement router despatch

weeEff76 — Fri, 15 Dec 2023 20:48:04 GMT

Hi Gliwmaeden2.
I appreciate your response and for the ‘heads up’ regarding Staff not being back ‘til Monday! I’ll try your suggestion tomorrow.

P.S You’re a ‘good omen’!! I’ve just received an email from Yodel saying my package is on its way!! Thank you.

Re: Confirmation of replacement router despatch

Chris-TalkTalk — Mon, 18 Dec 2023 10:24:16 GMT

Hi weeEff76,

Have you received your router yet?

Chris

Re: Confirmation of replacement router despatch

weeEff76 — Mon, 18 Dec 2023 13:16:15 GMT

Im happy to confirm that I have my replacement router.
Delivered by Yodel Saturday evening - WiFi ‘up and running’ again in less than 48 Hrs. since reporting fault. Very pleased with service received.

Re: Confirmation of replacement router despatch

Chris-TalkTalk — Mon, 18 Dec 2023 13:18:00 GMT

That's great, thanks for letting me know

Chris