topic Re: Broadband Limited in Broadband

Broadband Limited

AAK956 — Sat, 09 Dec 2023 12:08:48 GMT

I have been without broadband connection for two days. I am using my work computer to send this message. The message I'm getting is that network Talktalk is limited and I'm trying to connect to an unsecure wifi network. I'm unable to get onto any websites. I've unplugged and re-started my router, I've done all the troubleshooting checks. Has anyone else had this problem, and what is the answer?

Re: Broadband Limited

Debbie-TalkTalk — Mon, 11 Dec 2023 08:07:37 GMT

Hi AAK956

I'm really sorry to hear this.

I've completed a line test which hasn't detected any faults and the line is showing in sync and connected.

Are you still experiencing this fault?

Thanks

Debbie

Re: Broadband Limited

Debbie-TalkTalk — Fri, 15 Dec 2023 09:39:10 GMT

Hi AAK956

Do you still need help with this?

Re: Broadband Limited

AllyM — Sat, 16 Dec 2023 12:27:23 GMT

Is this just a problem with WiFi?

Can you access the internet on devices connected to the router via ethernet cable?

Have you tried a full factory reset of the router?