topic cancel in Broadband

cancel

jadekennedy9343 — Mon, 18 Dec 2023 14:23:18 GMT

I have tried calling to cancel my subscription. I have spoken to 3 people, confirmed security 3 times just to then be placed on hold. Please can you just cancel the account opposed to making me jump through hoops to get me know where.

Re: cancel

Arne-TalkTalk — Mon, 18 Dec 2023 15:00:22 GMT

Hi jadekennedy9343

Cancellations cant be done via the community they have to be done via the Loyalty team on 03451720088

Sorry for any inconvenience caused

Re: cancel

AllyM — Tue, 19 Dec 2023 05:51:37 GMT

@jadekennedy9343 ,

A Arne says, it is the Loyalty Team who deal with cancellations, so next time you call, if you say "Loyalty Team" when asked why you are calling, you should get straight through to the correct people.