topic Re: Engineer's appointment in Broadband

Engineer's appointment

enfield — Thu, 15 Sep 2022 13:41:33 GMT

I reported a broadband fault by phone on 7th September, and an engineer's visit was arranged...

I got a text message saying "TalkTalk Update: Your engineer visit is confirmed for 19/09/2022 between 0900 to 1200"

(As an aside, I asked your agent if it should be an Openreach engineer, but your agent said that it definitely needs to be a TalkTalk engineer.)

However, I just logged in to my account to check fault progress - and to see if your engineer will be working on Monday 19th - and it says:

Your engineer appointment booking request has been received

Updated on: 07/09/2022

Your request status: Pending

Your booking request has been received but has not yet been confirmed by Openreach.

Once Openreach has confirmed your booking, you’ll receive an SMS confirming your appointment along with instructions if you wish to change it to a more suitable date and time.

If you haven’t received an SMS within 24 hours, please check back here to view your appointment progress.

So can you tell me what is happening? Is a TalkTalk engineer coming on Monday 19th, or have you rearranged for the TalkTalk engineer to come on another day?

Or is it that an Openreach engineer needs to come, and if so, do you have a date for that?

Thanks

Re: Engineer's appointment

Chris-TalkTalk — Thu, 15 Sep 2022 13:53:55 GMT

Hi enfield,

The fault ticket shows that one of our engineers is booked for the 19th, there no update since the 7th to say that anything has changed

Chris

Re: Engineer's appointment

Anonymous — Thu, 22 Sep 2022 10:09:07 GMT

Hello,

How are you getting on?

Thanks

Re: Engineer's appointment

Patiestephen — Thu, 21 Dec 2023 16:46:07 GMT

My appointment with a engineer is for today 21 December 2023 between 13:00 -16:00 but I've got a feeling hes not going to turn up ! Do you have any update on what's happening

Re: Engineer's appointment

Anonymous — Wed, 27 Dec 2023 06:01:48 GMT

Hi Patiestephen,

I'm sorry for the delay. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle