topic Re: No internet in Broadband

No internet

Littlem — Mon, 25 Dec 2023 18:47:37 GMT

Had orange flashing light suddenly appear on router and haven’t had internet connection for 24 hours changed cable’s rebooted nothing helps. Anyone else having issues or got any suggestions. Don’t wanna miss the soaps over Christmas

Re: No internet

fr8ys — Mon, 25 Dec 2023 18:54:32 GMT

The internet will only affect catch-up apps, not terrestrial TV signals.

Staff here are not back until Wednesday so you'd be best phoning during opening hours to report a fault.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Re: No internet

Gliwmaeden2 — Mon, 25 Dec 2023 19:09:31 GMT

Phone support won't be open before Wednesday either, @Littlem:

Chat is available every day, but with more limited hours than usual:

Re: No internet

linjohn — Tue, 26 Dec 2023 22:50:01 GMT

I've been facing same issue several times and it's getting repeated despite their promise

Re: No internet

Anonymous — Wed, 27 Dec 2023 07:56:06 GMT

Hi Littlem,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: No internet

Anonymous — Wed, 27 Dec 2023 07:56:56 GMT

Hi linjohn,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle