topic Internet box power lead as stopped working in Broadband

Internet box power lead as stopped working

Lauraporter87 — Tue, 26 Dec 2023 14:12:21 GMT

My power lead as stopped working and now my children have no Internet

Re: Internet box power lead as stopped working

KeithFrench — Tue, 26 Dec 2023 15:00:54 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Internet box power lead as stopped working

Gliwmaeden2 — Tue, 26 Dec 2023 17:00:21 GMT

Chat support, @Lauraporter87:

Re: Internet box power lead as stopped working

Anonymous — Wed, 27 Dec 2023 08:00:07 GMT

Hi Laura,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle