topic Re: Broken router stand in Broadband

Broken router stand

Boats — Thu, 28 Dec 2023 12:32:26 GMT

The stand for my router has snapped off so router will no longer sit upright unless propped against something

Re: Broken router stand

KeithFrench — Thu, 28 Dec 2023 13:26:21 GMT

Unless it is totally broken, it is not uncommon for it to come away at the top. If that is the case it should simply be possible to push the top back into place.

Re: Broken router stand

Boats — Thu, 28 Dec 2023 14:34:11 GMT

it is broken there is nothing for it to push back into can i have a replacement

Re: Broken router stand

KeithFrench — Thu, 28 Dec 2023 14:50:34 GMT

Fair enough, I just thought I'd ask first. I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Broken router stand

Debbie-TalkTalk — Fri, 29 Dec 2023 07:43:12 GMT

Hi Boats

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router and a returns bag for your current one.

Thanks

Debbie

Re: Broken router stand

Boats — Fri, 29 Dec 2023 12:56:32 GMT

Hi not sure if i have done this right but incase it is wrong name is XXXXXXX and landline is XXXXXX [REMOVED FOR SECURITY REASONS].

Re: Broken router stand

Gliwmaeden2 — Fri, 29 Dec 2023 12:59:00 GMT

@Boats, these personal information details must NEVER be displayed on the open forum pages.

Check that your details are complete in the profile area.

Go via your avatar/name; settings; from the drop down menu, choose Personal Information. If you need to alter anything, SAVE CHANGES.

Re: Broken router stand

Boats — Fri, 29 Dec 2023 16:09:31 GMT

done that

Re: Broken router stand

Gliwmaeden2 — Fri, 29 Dec 2023 17:37:27 GMT

Staff are away now until Tuesday, @Boats, so it will be a little while before they follow up.

Re: Broken router stand

Debbie-TalkTalk — Tue, 02 Jan 2024 06:50:37 GMT

Hi Boats

Thanks for updating your Community Profile.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

Re: Broken router stand

Debbie-TalkTalk — Fri, 05 Jan 2024 07:54:04 GMT

Hi Boats

Have you received the replacement router?

Thanks

Re: Broken router stand

Vanguard_50024 — Mon, 26 Aug 2024 20:25:13 GMT

Hi,

I just found this topic and wondered if I can jump in because one side of my stand has also broken. The little plastic lug has broken off so although it pushes back in OK, it pops straight out again and is effectively only being held at one end.

Can I just have a replacement rather than change the router again?

Vanguard_50024

Re: Broken router stand

Gliwmaeden2 — Mon, 26 Aug 2024 21:24:01 GMT

This topic is not in the queue for attention, @Vanguard_50024 and staff prefer to just respond to the original poster.

Please return to the message board and click on start a topic to begin your own thread.

Re: Broken router stand

Anonymous — Tue, 27 Aug 2024 05:50:24 GMT

Morning @Vanguard_50024

As advised, please can you create your own topic and we can look into this for you.

Thanks

Michelle