topic Re: Upload speed only 0.67mbs in Broadband

Upload speed only 0.67mbs

Combatfred71 — Mon, 11 Dec 2023 12:38:38 GMT

I have tried to get help on the 'chat' service, but to no avail. They could not comprehend the difference between internet speed and WiFi (which we have no issues with). They insisted on sending a WiFi booster, which they assured me would make a difference, of course it didn't. Even using the ethernet cable direct to my laptop, the upload speed was the exact sam

Re: Upload speed only 0.67mbs

Anonymous — Mon, 11 Dec 2023 12:41:43 GMT

Good afternoon,

I'm sorry to hear this and we can take a look at this for you.

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Upload speed only 0.67mbs

Combatfred71 — Mon, 11 Dec 2023 12:52:28 GMT

Thanks Michelle, I've updated my profile but I don't have an alternate phone number!

Re: Upload speed only 0.67mbs

Anonymous — Mon, 11 Dec 2023 12:58:00 GMT

Hi again,

Could you also add your account number to your Community Profile. Please do not post any personal information on the Community.

Thanks

Michelle

Re: Upload speed only 0.67mbs

Combatfred71 — Wed, 20 Dec 2023 09:11:37 GMT

Hi Michelle, I added my account number as requested but have still to hear back from anyone?

Re: Upload speed only 0.67mbs

Anonymous — Wed, 20 Dec 2023 09:34:52 GMT

Good morning,

Thank you. I've run a test on the line now which is clear and I can see that the upstream sync speed appears to be consistent at 1mb. Can I just confirm, have you recently tried powering down the router for a full 30 minutes as this will reset the current session and can often increase the throughput speeds?

Thanks

Michelle

Re: Upload speed only 0.67mbs

Combatfred71 — Wed, 20 Dec 2023 11:44:39 GMT

Hi, thanks for getting back to me, yes we've done that a few times now but it makes no difference

Re: Upload speed only 0.67mbs

Anonymous — Wed, 20 Dec 2023 11:47:30 GMT

Hello,

Ok thanks for confirming. Could you run a few wired speed tests now please using the TalkTalk Speed Tester so we can see your recent results. Can I also just confirm, which router are you using the moment please? (make and model)

Thanks

Michelle

Re: Upload speed only 0.67mbs

Combatfred71 — Thu, 21 Dec 2023 16:57:54 GMT

Hi Michelle, I've just completed the tests as instructed. These were all 12mbs download, it does not tell us of upload speed. The router details are:

Device version : FAST 5264-3.T8

Make SAGEMCOM

Re: Upload speed only 0.67mbs

Anonymous — Wed, 27 Dec 2023 06:03:10 GMT

Good morning,

I'm sorry for the delay. How has your connection/speed been since your last post?

Thanks

Michelle

Re: Upload speed only 0.67mbs

Combatfred71 — Wed, 27 Dec 2023 11:24:28 GMT

Hi Michelle, our speed has actually got worse. Download now only 8.19 and upload at 0.31.

Re: Upload speed only 0.67mbs

Debbie-TalkTalk — Thu, 28 Dec 2023 09:37:53 GMT

Hi Combatfred71

Your line is showing in sync at 14.3mb.

Was your speed test wired or wireless?

Re: Upload speed only 0.67mbs

Combatfred71 — Thu, 28 Dec 2023 21:11:36 GMT

It was wireless, I tried it wired earlier and it was 11.7 download and 0.78 upload!

Re: Upload speed only 0.67mbs

Debbie-TalkTalk — Fri, 29 Dec 2023 08:58:41 GMT

Hi Combatfred71

Thanks for your reply. Which router do you have? (make and model)

Re: Upload speed only 0.67mbs

Combatfred71 — Fri, 29 Dec 2023 10:16:19 GMT

I have already answered these questions for Michelle, could you please look at the previous comments so I don't need to keep repeating myself!

Re: Upload speed only 0.67mbs

Karl-TalkTalk — Fri, 29 Dec 2023 10:40:45 GMT

I've reset the dataport and optimised the profile for your line, this should improve the sync speed.

Can you retest wired (not wireless) and run a speed test. Also try a speed test at Sam Knows Speedtest for comparison.

Speedtests results can vary between testers, so never put your faith in a single speed test site, but use a couple to get an average.

Karl.

Re: Upload speed only 0.67mbs

Combatfred71 — Fri, 29 Dec 2023 11:11:46 GMT

Thanks Karl, so I've done as requested Google speed test - download 12.7 upload 0.73

Sam Knows - download 13.1 upload 0.96

Broadband speed checker - download 12.96 upload 0.97

Could you please tell me what our upload speed guarantee is?

Re: Upload speed only 0.67mbs

Karl-TalkTalk — Fri, 29 Dec 2023 11:21:07 GMT

As your on an ADSL service, the maximum upload possible is 1mb, your estimate is around 0.8mb.

So those speed tests results you have given look correct.

Karl.

Re: Upload speed only 0.67mbs

Combatfred71 — Fri, 29 Dec 2023 11:34:15 GMT

Thanks for the info Karl, is there any way of improving this, or is it an issue with where we live?

Re: Upload speed only 0.67mbs

Karl-TalkTalk — Fri, 29 Dec 2023 11:40:18 GMT

No issues, on any ADSL service, the maximum upload is 1mb and always has been. So your average of 0.8 or 0.9 is correct for the line. ADSL is an older product now, and if higher speeds are needed I would suggest looking at a fibre service.

Karl.