topic Mobile phone not connecting to broadband in Broadband

Mobile phone not connecting to broadband

PMQ00 — Fri, 29 Dec 2023 16:25:44 GMT

My mobile is not connecting to my broadband. It connects to other networks and until recently it connected to my home network but has now stopped. Any ideas on why this might be?

Re: Mobile phone not connecting to broadband

ferguson — Fri, 29 Dec 2023 17:49:15 GMT

Make/model/OS? Is it still "seeing" the network name/SSID? Have you tried forgetting and reconnecting?

Re: Mobile phone not connecting to broadband

PMQ00 — Fri, 29 Dec 2023 18:29:38 GMT

Hi, it's a Huawei Y7 and it does recognise my network and attempt to connect to it. I have tried forgetting and reconnecting but no joy. I recently started using a work laptop on my home network and the problems started around then.

Re: Mobile phone not connecting to broadband

ferguson — Fri, 29 Dec 2023 18:55:49 GMT

The laptop shouldn't have a bearing on other devices connecting, unless you have changed something in the router settings? This has been flagged to the support team here for you, but bear in mind that with another public holiday to come it may be a few days before they respond.

Re: Mobile phone not connecting to broadband

PMQ00 — Fri, 29 Dec 2023 20:11:22 GMT

No not changed router settings, but that's great it's been flagged. Thanks for the reply.

Re: Mobile phone not connecting to broadband

Chris-TalkTalk — Tue, 02 Jan 2024 08:25:28 GMT

Hi PMQ00,

Just to confirm, are you still experiencing this issue?

Chris