topic Re: Broadband speed drops to 3mbps from 35mbps in Broadband

Broadband speed drops to 3mbps from 35mbps

Simonh23 — Thu, 28 Dec 2023 14:06:56 GMT

I am having broadband issues for over 6 weeks with a speed of 3mbps against contract of 64mbps I have had engineers from both openreach and talktalk both unable to fix the issue It seems that 64mbps is reaching the router from the line but only 3mbps is the available from the router On a speedcheck it shows initially a download speed of around 20mbps but the the rapidly within seconds reduces to around 3mbps but strangely shows upload of 10mbps!

Can anyone suggest where I go or offer ant solutions Many thanks

Re: Broadband speed drops to 3mbps from 35mbps

KeithFrench — Thu, 28 Dec 2023 14:48:30 GMT

Is this via wireless connections or wired (Ethernet) connections from your devices?

Re: Broadband speed drops to 3mbps from 35mbps

Simonh23 — Thu, 28 Dec 2023 18:11:53 GMT

It is the same with wi-fi or ethernet

Re: Broadband speed drops to 3mbps from 35mbps

Simonh23 — Thu, 28 Dec 2023 18:29:01 GMT

Wired connectors

Re: Broadband speed drops to 3mbps from 35mbps

Debbie-TalkTalk — Fri, 29 Dec 2023 08:31:00 GMT

Hi Simonh23

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Broadband speed drops to 3mbps from 35mbps

Simonh23 — Fri, 29 Dec 2023 17:18:39 GMT

Profile updated with details

Re: Broadband speed drops to 3mbps from 35mbps

Gliwmaeden2 — Fri, 29 Dec 2023 17:42:18 GMT

Staff will be back on Tuesday to follow up, @Simonh23.

Re: Broadband speed drops to 3mbps from 35mbps

Debbie-TalkTalk — Tue, 02 Jan 2024 08:42:39 GMT

Hi Simonh23

Thanks for updating your Community Profile.

Your line is showing in sync at just under 60mb. Please can you power down the router for a full 30 minutes and then run another speed test?

Re: Broadband speed drops to 3mbps from 35mbps

Debbie-TalkTalk — Thu, 04 Jan 2024 07:43:35 GMT

Hi Simonh23

Do you still need help with this?