topic Getting slow internet in Broadband

Getting slow internet

ToriM999 — Tue, 02 Jan 2024 12:20:56 GMT

I am guaranteed 56mbps- instead i am receiving 2.5 mbps!!! Impossible to work from home and I am paying for a service I am not getting.

Re: Getting slow internet

Karl-TalkTalk — Tue, 02 Jan 2024 12:48:16 GMT

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

If you are a Full Fibre customer, please add your FTTP reference or FTTP order Number to your profile.

Thanks

Karl.

Re: Getting slow internet

ToriM999 — Tue, 02 Jan 2024 14:31:55 GMT

done

Re: Getting slow internet

Karl-TalkTalk — Tue, 02 Jan 2024 14:43:58 GMT

I can see that a fault has been reported and logged out to Openreach for an issue with the copper line.

As your broadband service shares part of the copper line, this will most likely be affecting the broadband.

Openreach will investigate, and as soon as they have completed their investigation or repair, we can then test your line / service to see if all is well.

Regards,

Karl.