topic Re: Transcript of Live Chat in Broadband

Transcript of Live Chat

Sue1962 — Wed, 03 Jan 2024 09:40:12 GMT

Hi, I had a live chat regarding an additional service I added to my account and now cannot find it. Is there a way of getting a copy?

Thanks

Re: Transcript of Live Chat

Gliwmaeden2 — Wed, 03 Jan 2024 10:39:39 GMT

We seem to have to put the My Account billing address in - last time I used Chat, they didn't like my hotmail address and didn't send anything. It's always been a bit dodgy, so I would recommend taking screenshots as you go.

Then Talktalk can't deny that the conversation happened. I think if they don't send it there and then, it's not possible to retrieve it to send you.

Re: Transcript of Live Chat

Arne-TalkTalk — Wed, 03 Jan 2024 13:15:46 GMT

Hi Sue1962

Unfortunately its not possible to resent the transcript that facility doesn't exist.

Sorry.

Re: Transcript of Live Chat

AllyM — Wed, 03 Jan 2024 16:11:50 GMT

I've found that I have to use a non-TalkTalk email address to get the transcript. Any time I've tried to use a TalkTalk address or related (such as my original Tiscali one) the transcript never appears.

Re: Transcript of Live Chat

Gliwmaeden2 — Wed, 03 Jan 2024 16:28:21 GMT

I could always use my hotmail one in the past. Couldn't get it recognised this time, and I just didn't bother as I was simply testing that Chat was working live for a customer, @AllyM.

I suspect that they would have accepted my billing address (yahoo).

Talktalk doesn't like people using a Talktalk email address for their My Account. It is usually discouraged and may not work for this reason.

However in this instance we don't actually know that it never arrived - simply that it's been mislaid.

And whether sent in the first place or not, it cannot be delivered on request at this stage.