topic Re: Can't change HomeSafe settings in Broadband

Can't change HomeSafe settings

Peter-R — Sat, 23 Dec 2023 22:26:17 GMT

Hi,

When I try to adjust my HomeSafe security settings (used for blocking or unblocking websites) I get this error when I go to the page:

There was a technical error

We’re sorry and working hard to resolve this. Please try again later.

I cleared my cookies, I tried using another browser, I tried using my mobile signal on my phone to login and I still got the same error. It doesn't even show my settings, it just tells me there's a technical error.

Re: Can't change HomeSafe settings

Ady-TalkTalk — Mon, 01 Jan 2024 08:03:11 GMT

Hi CypherFlux, I've tested this on a TalkTalk connection and a non TalkTalk connection and both times I was able to make the changes without error. Are you now able to make changes to your settings?

Ady

Re: Can't change HomeSafe settings

Peter-R — Wed, 03 Jan 2024 18:49:41 GMT

Hi Ady,

Thanks for your reply. Sorry I am only responding now. I see that you were able to temporarily make changes to the HomeSafe settings (I got 2 emails telling me about it), but unfortunately I'm still unable to see the settings myself.

I have tried using a different browser, and also I tried using the mobile signal on my phone instead of my Wi-Fi to rule out any issues, but I still get the same result. I don't think the device I'm using is the cause of this, because I was able to access the settings a few weeks ago on the device I'm using now (my laptop). Maybe it's because of some setting I have changed on my devices that could be causing it, or a recent update to my devices.

I will try again in a couple of weeks to access it and see if using a different brand of device might allow me to see the settings, but for now could you please remove anything that I have enabled on it like any categories or websites that are blocked (or allowed websites), and make it so there is nothing set there?

Thank you

Re: Can't change HomeSafe settings

Ady-TalkTalk — Thu, 04 Jan 2024 09:59:14 GMT

Of course. It's done. If you need anything else just ask.

Ady

Re: Can't change HomeSafe settings

YIMann — Fri, 26 Jan 2024 12:07:32 GMT

Hello CypherFlux, did TalkTalk ever fix this problem for you? I am having exactly the same problem, and have been unable to change any security settings since early December. I keep getting fobbed off with 'our web engineers are working on it'. Thanks.

Re: Can't change HomeSafe settings

Ady-TalkTalk — Mon, 29 Jan 2024 08:07:53 GMT

Hi YIMann, if you need me to change some Homesafe settings please start a new topic and I'll be happy to help.

Ady

Re: Can't change HomeSafe settings

Peter-R — Mon, 29 Jan 2024 09:02:37 GMT

Hi,

I was able to access the settings again after a couple of weeks, and I’m still able to access them now.

Thanks again for your help Ady.

Re: Can't change HomeSafe settings

Ady-TalkTalk — Mon, 29 Jan 2024 10:30:11 GMT

That's great, thanks for letting us know.

Ady

Re: Can't change HomeSafe settings

Michaelco — Mon, 01 Apr 2024 15:45:24 GMT

I have the same problem; have been contacting Talktalk, but still not fixed.

Re: Can't change HomeSafe settings

Gliwmaeden2 — Mon, 01 Apr 2024 16:58:22 GMT

Please start your own thread, @Michaelco.