topic Re: equipment return in Broadband

equipment return

mauricelonguk — Thu, 04 Jan 2024 13:41:59 GMT

Acc REMOVED FOR SECURITY. Staff should be able to find this from information supplied in your profile.

Received an email 3rd Jan 2024

YOU’VE MISSED THE EQUIPMENT RETURNS DEADLINE

I returned the equipment at the Post Office 18th Dec 2023.

Tracked it (XE965122086GB) and it was delivered to EN37EP on the 20th Dec 2023.

Any advice would be appreciate.

Thanks

fr8ys — Thu, 04 Jan 2024 13:40:16 GMT

Hi,

I've raised this with support staff to hopefully they will respond soon.

I appreciate you have given the tracking number but it may be an idea to take a photo of the receipt and add it here as a record.

Arne-TalkTalk — Thu, 04 Jan 2024 14:29:50 GMT

Hi mauricelonguk

I have added your tracking number to your account, you wont get charged.

Sorry for any confusion caused.

mauricelonguk — Thu, 04 Jan 2024 14:43:17 GMT

Thanks for your quick answer to my problem.

👍

Arne-TalkTalk — Fri, 05 Jan 2024 12:02:21 GMT

No problem