topic Intermittent connection in Broadband

Intermittent connection

Divsec — Thu, 04 Jan 2024 15:45:45 GMT

Hi, I've been experiencing intermittent losses of internet connection, landline is good with no noises.

The router lights move between solid white, flashing orange, orange, and flashing white. This has happened at least twice this afternoon. Has the router enjoyed too much of the festivities?

I haven't tried to reboot the router yet.

Thanks

Re: Intermittent connection

Debbie-TalkTalk — Fri, 05 Jan 2024 06:40:09 GMT

Hi Divsec

I'm sorry to hear this.

The line test is clear but I can see re connections on the line.

Would you like me to send a replacement router?

Re: Intermittent connection

Divsec — Fri, 05 Jan 2024 07:51:42 GMT

Hi @Debbie-TalkTalk now that would be very much appreciated, yes please, and if possible one I haven't had before so I can explore a new gui?

Thank you for your help, as always

Re: Intermittent connection

Debbie-TalkTalk — Fri, 05 Jan 2024 08:06:07 GMT

Hi Divsec

Ahh you're welcome 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie 🙂

Re: Intermittent connection

Divsec — Fri, 05 Jan 2024 08:19:05 GMT

Thank YOU @Debbie-TalkTalk

Re: Intermittent connection

Charleywilkinson1994 — Fri, 05 Jan 2024 08:21:06 GMT

I have been suffering with my Internet as well all night it's been on and off its also never been stable since they installed it into my new house

Re: Intermittent connection

Debbie-TalkTalk — Fri, 05 Jan 2024 08:22:21 GMT

Hi Divsec

No problem 🙂

@Charleywilkinson1994 Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Re: Intermittent connection

Divsec — Fri, 05 Jan 2024 08:23:49 GMT

Hi @Charleywilkinson1994 I'm sure if you start your own thread the team will pick it up and help you to get the best out of your services.

Re: Intermittent connection

Debbie-TalkTalk — Mon, 08 Jan 2024 10:37:28 GMT

Hi Divsec

Did you receive the router?

Re: Intermittent connection

Divsec — Mon, 08 Jan 2024 11:43:36 GMT

Hi @Debbie-TalkTalk hope you are well this morning. Yodel are delivering today, I'll drop you a line when it is up and running.

Over the weekend it all went sideways, first the hub encountered major packet loss, then it gave up completely. I popped on my draytek which connected nicely but DLM had intervened and knocked my speeds down to 16, although synching at higher than ever at this address. The DLM changed me up to 30, still there at the moment and I'll wait for the new router before trying to encouraged DLM to be even more generous.

Thanks again for your interest.

Re: Intermittent connection

Debbie-TalkTalk — Mon, 08 Jan 2024 11:52:10 GMT

Hi Divsec

I'm very well thank you 🙂

Hopefully DLM will increase the speed again with the new router connected.

Please let us know how you get on.

Thanks again.

Re: Intermittent connection

Divsec — Mon, 08 Jan 2024 15:12:48 GMT

Hi @Debbie-TalkTalk back up and running, still on 30 and synching at 38.

Firmware... 174 so that should be OK.

Old router back in post tomorrow.

👌📯

Re: Intermittent connection

Debbie-TalkTalk — Tue, 09 Jan 2024 06:30:44 GMT

Hi Divsec

That's great thank you 🙂

What speed were you receiving before you started having issues with the router?

Re: Intermittent connection

Divsec — Tue, 09 Jan 2024 07:45:06 GMT

Good morning @Debbie-TalkTalk 31 on most days. It's good enough for my needs😊. I think dlm might just give me a bit more in a couple of days.

Re: Intermittent connection

Debbie-TalkTalk — Tue, 09 Jan 2024 07:49:53 GMT

Morning Divsec 🙂

That's great. DLM may improve the speed a bit more. I will check in again on Friday just to see how the connection has been.

Thanks

Debbie

Re: Intermittent connection

Debbie-TalkTalk — Fri, 12 Jan 2024 07:55:35 GMT

Hi Divsec

The line is in sync at 28.7mb but it's also showing a line fault.

Are you experiencing any issues with the connection?

Re: Intermittent connection

Divsec — Fri, 12 Jan 2024 08:18:05 GMT

Hi @Debbie-TalkTalk yes thanks for checking yesterday we had issues and big packet loss, the public ip changed., and that seems to have repeated around midnight.

So yes something, frustratingly, is intermittently wrong

Re: Intermittent connection

Debbie-TalkTalk — Fri, 12 Jan 2024 08:34:38 GMT

Hi Divsec

Is the new router at the test socket at the moment?

Re: Intermittent connection

Divsec — Fri, 12 Jan 2024 08:36:56 GMT

Not at the moment Debbie, I think, will check and insert and come back to you.

Re: Intermittent connection

Debbie-TalkTalk — Fri, 12 Jan 2024 08:48:35 GMT

Hi Divsec

Thank you. Please let me know once the router is at the test socket and I will run another line test in this set up.

Debbie