topic Activation in Broadband

Activation

Patk1000 — Sat, 06 Jan 2024 13:02:40 GMT

First let me tell you I have been using Talktalk Full Fibre in North Wales for about a year and had no problems at all.

Recently moved to Southport and tried to get my service up and running here - firstly told there is no FTTP service available where I live, so I opt for Superfast till there is fttp.

Given an activation day of the 5th Jan having orders on the 16th Dec. - first not impressed explained I work for the emergency services and wanted it to WFH

Along came the 5th Jan - no activation.

Told by Openreach there is an exception at the Exchange and the activation would be delayed - but they did not say by how long

Spoke to Talktalk they say they would update me on the 1th Jan - again totally unacceptable as I require it to work on Monday - I am working from the dates give by TalkTalk.

Total lack of understanding and care from either Talktalk or Openreach

I am pulling my hair out - what can be done.

Thanks in frustration

Pat

Re: Activation

KeithFrench — Sat, 06 Jan 2024 14:51:24 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if you can, please include the serial number from your ONT in the Private Notes section. Please also try to include an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Activation

Patk1000 — Mon, 08 Jan 2024 16:04:45 GMT

All fixed now - thank you for your prompt attention - appreciated so very much

Re: Activation

Debbie-TalkTalk — Tue, 09 Jan 2024 06:32:50 GMT

Hi Patk1000

That's great news 🙂

Debbie