topic Re: wifi hub changing channel automatically in Broadband

wifi hub changing channel automatically

cmingra13 — Sat, 06 Jan 2024 13:33:09 GMT

My problem started by the Wifi hub showing my broadband as down on the hub summary page, and as a red line, but it is still working fine as displayed in other status pages. I thought this maybe just a software glitch so did a factory reset but the problem still persists. Some explanation for this would be appreciated but now I also have the channel optimization taking over the channel allocation. Can this be disabled as I now share channel 1 with 5 other wifi's and it is now frequently loosing connectivity to various wifi devices. Thanks.

Re: wifi hub changing channel automatically

KeithFrench — Sat, 06 Jan 2024 14:46:49 GMT

You need to request that TalkTalk disable WiFi optimisation in your reply.

When this is enabled, as it is by default, it has the power to override any Wi-Fi configuration changes that you might make.

Re: wifi hub changing channel automatically

Debbie-TalkTalk — Mon, 08 Jan 2024 07:08:58 GMT

Hi cmingra13

Apologies for this.

I've switched the WIFI optimisation off, please let us know how the connection compares.

Thanks

Debbie

Re: wifi hub changing channel automatically

Debbie-TalkTalk — Tue, 09 Jan 2024 09:04:47 GMT

Hi cmingra13

How's the connection been since the WIFI optimisation was switched off?

Thanks

Re: wifi hub changing channel automatically

cmingra13 — Tue, 09 Jan 2024 11:09:51 GMT

Thanks Debbie WiFi now working fine and staying on my selected channel.

I would still like to understand why the summary web page about the status of my wiFi Hub is still showing as down (red line) when in fact all working OK which is confirmed by sending this email.

Re: wifi hub changing channel automatically

Debbie-TalkTalk — Tue, 09 Jan 2024 11:12:36 GMT

Hi cmingra13

Thanks for your reply.

Just to confirm, where do you see this message? Is this when running a test in My Connection?

Re: wifi hub changing channel automatically

KeithFrench — Tue, 09 Jan 2024 13:01:20 GMT

Hi @cmingra13

Assuming that you mean in the router's UI, this just requires you to stay on that page for a few seconds while the display updates.

Re: wifi hub changing channel automatically

Debbie-TalkTalk — Thu, 11 Jan 2024 08:33:22 GMT

Thanks @KeithFrench

Hi cmingra13 - Is everything else still working ok?