topic Return Kit Not Received in Broadband

Return Kit Not Received

karina1492 — Mon, 08 Jan 2024 04:39:28 GMT

Hello,

I am still waiting for a return kit, it's been almost a month.

I called Customer Service to ask for the kit to be sent to the new address, but it still has not arrived.

There's no way to get in touch with Talk Talk Support as I'm currently abroad and am blocked from having a live chat due to my geo location.

Thanks,

Karina

Gliwmaeden2 — Mon, 08 Jan 2024 08:47:35 GMT

Put your NEW address in Private Notes, @karina1492 at the end of Personal Information. Also complete your Profile. SAVE CHANGES.

You need to go via your avatar/name; settings etc.

Without this information, staff can't identify your account etc.

karina1492 — Mon, 08 Jan 2024 10:14:26 GMT

@Gliwmaeden2 thank you, I updated my profile info.

Arne-TalkTalk — Mon, 08 Jan 2024 12:02:56 GMT

Thank you i have requested a returns bag to your new address.

karina1492 — Thu, 18 Jan 2024 09:41:43 GMT

It still has not arrived. Do you know how long should it take?

Thanks,

Karina

Arne-TalkTalk — Wed, 24 Jan 2024 13:05:41 GMT

I have requested another, its usually sent via royal mail so 3 days max