topic Re: Repeated DNS Failures in Broadband

Repeated DNS Failures

parkin13 — Sun, 07 Jan 2024 22:40:05 GMT

A couple of weeks ago had full fibre installed. After a bit of a rocky start most things are nice and fast however every so often certain sites just stop working; the worst by far is one i use for work. Works for a few minutes then drops. Had firmware updated etc but no luck. Checked the log today and went back to when I was working.

Hundreds of these messages about DNS name resolution failures. This worked relatively well prior to the "upgrade" and there are A LOT of other people using these work servers successfully so they are not the problem.

Wondering if there's some DNS change that can be made or if there's a bigger issue here somewhere? Note that I'm getting these DNS name resolution failures on other sites too but this is by far the most common.

05.01.2024 16:04:54	Error	DNS	DNS name resolution failure (wpad.tsysdev.net)
05.01.2024 16:04:53	Error	DNS	DNS name resolution failure (wpad.pcs.corp)
05.01.2024 16:04:53	Error	DNS	DNS name resolution failure (wpad.tsys.tss.net)
05.01.2024 16:04:51	Error	DNS	DNS name resolution failure (_ldap._tcp.dc._msdcs.tsys.tss.net)
05.01.2024 16:04:43	Error	DNS	DNS name resolution failure (tsys.tss.net)
05.01.2024 16:04:42	Info	WIFI	Device <9C:29:76:43:AC:4C> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])
05.01.2024 16:04:39	Error	DNS	DNS name resolution failure (_ldap._tcp.uk._sites.dc._msdcs.tsys.tss.net)
05.01.2024 16:04:35	Error	DNS	DNS name resolution failure (tsys.tss.net)
05.01.2024 16:04:19	Error	DNS	DNS name resolution failure (tsysdc25.tsys.tss.net)
05.01.2024 16:04:05	Error	DNS	DNS name resolution failure (tsys.tss.net)
05.01.2024 16:03:59	Error	DNS	DNS name resolution failure (_kerberos._tcp.dc._msdcs.tsys.tss.net)
05.01.2024 16:03:47	Error	DNS	DNS name resolution failure (_kerberos._tcp.uk._sites.dc._msdcs.tsys.tss.net)
05.01.2024 16:03:41	Error	DNS	DNS name resolution failure (wpad.tsysdev.net)
05.01.2024 16:03:41	Error	DNS	DNS name resolution failure (wpad.pcs.corp)
05.01.2024 16:03:41	Error	DNS	DNS name resolution failure (wpad.tsys.tss.net)
05.01.2024 16:03:36	Error	DNS	DNS name resolution failure (tsysdc25.tsys.tss.net)
05.01.2024 16:03:36	Error	DNS	DNS name resolution failure (_ldap._tcp.uk._sites.dc._msdcs.tsys.tss.net)
05.01.2024 16:03:35	Error	DNS	DNS name resolution failure (_ldap._tcp.uk._sites.dc._msdcs.tsys.tss.net)
05.01.2024 16:03:34	Error	DNS	DNS name resolution failure (yk-tsys-eqpr1.tsysdev.net)
05.01.2024 16:03:34	Error	DNS	DNS name resolution failure (yk-tsys-eqpr1.pcs.corp)

Re: Repeated DNS Failures

ferguson — Sun, 07 Jan 2024 22:53:01 GMT

Is this affecting your service in any way? Otherwise, don't worry about it, my router log is full of this too, just the firewall doing it's job I think.

Re: Repeated DNS Failures

parkin13 — Sun, 07 Jan 2024 22:57:02 GMT

@ferguson wrote:
Is this affecting your service in any way?

Yeah - crippling my ability to work. The various "tsys" sites referenced are specifically work related.

Re: Repeated DNS Failures

ferguson — Sun, 07 Jan 2024 23:19:11 GMT

OK, have you tried changing your DNS settings to other than TalkTalk?

Re: Repeated DNS Failures

Anonymous — Mon, 08 Jan 2024 08:21:49 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Repeated DNS Failures

parkin13 — Mon, 08 Jan 2024 10:37:52 GMT

Hi - I've done that now. Use alternative number if you want to call.

Re: Repeated DNS Failures

Anonymous — Mon, 08 Jan 2024 10:41:11 GMT

Hello,

Would it be possible to re-check that the landline number is correct please? If it is then could you also add your Account Number to your Community Profile too please.

Thanks

Michelle

Re: Repeated DNS Failures

parkin13 — Mon, 08 Jan 2024 10:48:14 GMT

Updated the primary DNS to 8.8.8.8 and restarted but under the maintenance tab the primary DNS is still 79.79.79.79.

Re: Repeated DNS Failures

parkin13 — Mon, 08 Jan 2024 11:04:35 GMT

Couldn't see where to add account number so added it under Title! The phone number was right but have removed the 44 in case that matters.

Re: Repeated DNS Failures

Debbie-TalkTalk — Mon, 08 Jan 2024 11:25:55 GMT

Hi parkin13

Thank you. Are you using the hub router or an eero?

Re: Repeated DNS Failures

parkin13 — Mon, 08 Jan 2024 12:04:37 GMT

The black hub router, dont believe its an eero. Here's the router info from the maintenance site.

TalkTalk Wi-Fi Hub 2
version SG4K100174

Re: Repeated DNS Failures

Anonymous — Mon, 08 Jan 2024 12:32:48 GMT

Hi,

Would you like us to send a replacement router for testing purposes to rule this out?

Thanks

Michelle

Re: Repeated DNS Failures

parkin13 — Mon, 08 Jan 2024 13:23:24 GMT

Can give that a try. Any idea why my DNS refuses to update on there?

Re: Repeated DNS Failures

Debbie-TalkTalk — Mon, 08 Jan 2024 14:10:32 GMT

Hi parkin13

The router is on its way, please allow 24-48hrs for this to arrive. This will rule out any faults with your current router.

Let us know how the connection compares.

Thanks

Re: Repeated DNS Failures

ferguson — Mon, 08 Jan 2024 14:47:10 GMT

It looks like you're trying to make the changes in the wrong place. When logged in click on See internet settings > Manage advanced settings > Internet connectivity > DNS IPv4. It will show Obtain DNS Automatically. Click on that and select Manually Specify DNS. Enter 8.8.8.8 in the Primary and 8.8.4.4 in the Secondary server boxes. Click Apply at the bottom.

Re: Repeated DNS Failures

parkin13 — Tue, 09 Jan 2024 11:07:12 GMT

Hi - the Eevo 6 has arrived - but just a wifi extender. Is the router in a separate package?

Re: Repeated DNS Failures

Debbie-TalkTalk — Tue, 09 Jan 2024 11:08:57 GMT

Hi parkin13

You should receive an eero. Please let me know if you haven't received this by Thursday.

Thanks

Re: Repeated DNS Failures

parkin13 — Thu, 11 Jan 2024 12:40:22 GMT

No sign of another parcel from yourselves - the other package had a tracking ref from YODEL but not got that for the other package yet either?

Re: Repeated DNS Failures

Chris-TalkTalk — Fri, 12 Jan 2024 06:25:58 GMT

Hi parkin13,

So just to confirm, you've only received a wifi extender, no eero or returns bag?

Chris

Re: Repeated DNS Failures

parkin13 — Fri, 12 Jan 2024 09:28:08 GMT

Hi Chris, that's correct. Just an extender.