topic Re: Wifi channel selection not working in Broadband

Wifi channel selection not working

badook — Sun, 14 Jan 2024 11:14:34 GMT

I've used dozens of Wifi routers throughout my life, and the TalkTalk one is the only one ever that lets you manually change Wifi channel selection from "Auto" to a chosen one... and after a while just ignores it and switches back to the default one without telling customers!

It's been annoying enough to make me consider switching providers. Either don't give me an option to switch to manual channel selection, or stick with the setting I saved in the settings.

Can someone from TalkTalk please disable Wifi channel "optimization" so that my chosen channel will stick for both 2.4Ghz and 5Ghz? Could you also fix the router firmware?

Re: Wifi channel selection not working

gghopkins — Sun, 14 Jan 2024 11:30:09 GMT

Ask staff to disable optimisation on your account. That fixed this issue for me.

Re: Wifi channel selection not working

Debbie-TalkTalk — Mon, 15 Jan 2024 07:11:18 GMT

Hi badook

Apologies for this. I've switched the WIFI optimisation off, please let us know how the connection compares.

Thanks

Debbie

Re: Wifi channel selection not working

gghopkins — Mon, 15 Jan 2024 07:16:01 GMT

Hi Debbie

Could you do the same for my account too please - see the problem I’m having here: https://community.talktalk.co.uk/t5/Broadband/Unreliable-Wi-Fi-since-latest-Wi-Fi-hub-firmware-update/m-p/3014961#M860941

Thanks

Graham

Re: Wifi channel selection not working

Debbie-TalkTalk — Mon, 15 Jan 2024 07:18:33 GMT

Hi @gghopkins

I will take a look at your post/topic now 🙂

Debbie

Re: Wifi channel selection not working

Debbie-TalkTalk — Wed, 17 Jan 2024 07:31:23 GMT

Hi badook

How's the connection been since the WIFI optimisation was switched off?

Thanks