topic Reporting that a broadband fault has been cleared in Broadband

Reporting that a broadband fault has been cleared

gimlisog — Sun, 14 Jan 2024 16:42:10 GMT

i want to report that a fault on my broadband has now been cleared. There does not seem to be a way of doing this.

Re: Reporting that a broadband fault has been cleared

Gliwmaeden2 — Mon, 15 Jan 2024 09:28:11 GMT

You don't need to particularly do anything unless you have booked an engineer, @gimlisog, in which case it depends which type of engineer is booked if you need to cancel now.

Check, using the forum search engine, using "Talktalk engineer appointment" or "Openreach engineer appointment" etc.

If stuck, it's too late to reach Chat for today:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Staff are on here early in the morning. Complete your community forum profile details now, so they are able to check your case and connect this to the right account when they reach your thread.

Go via your avatar/name; settings. From the drop down menu, add Talktalk phone / account number in Personal Information. SAVE CHANGES.

Re: Reporting that a broadband fault has been cleared

Chris-TalkTalk — Mon, 15 Jan 2024 07:38:19 GMT

Hi gimlisog,

I can see that Gliwmaeden2 has answered your question, please let us know if you need any further assistance

Thanks

Chris