topic Re: Unreliable Wi-Fi since latest Wi-Fi hub firmware update in Broadband

Unreliable Wi-Fi since latest Wi-Fi hub firmware update

gghopkins — Sun, 14 Jan 2024 10:48:55 GMT

Hi,

since the last Wi-Fi hub update (maybe in November 2023) the Wi-Fi signal drops out completely quite frequently. Is there another update that can be sent to my hub to fix this?

thanks,

Graham

Re: Unreliable Wi-Fi since latest Wi-Fi hub firmware update

Gliwmaeden2 — Sun, 14 Jan 2024 11:07:27 GMT

You maybe need optimisation switched off, @gghopkins.

It's enabled by default, so whenever there's a router reset or significant update, it'll revert to wifi optimisation.

You'll need to ask staff each time to get it switched off again.

They're back after the weekend.

Re: Unreliable Wi-Fi since latest Wi-Fi hub firmware update

gghopkins — Sun, 14 Jan 2024 11:17:31 GMT

Ah yes, of course, I requested that about a year ago last time there was a problem after updating the firmware. It's quite frustrating that optimisation causes these issues.

Re: Unreliable Wi-Fi since latest Wi-Fi hub firmware update

gghopkins — Sun, 14 Jan 2024 11:22:22 GMT

Staff - could you please disable optimisation on my account?

Re: Unreliable Wi-Fi since latest Wi-Fi hub firmware update

gghopkins — Sun, 14 Jan 2024 16:36:01 GMT

Has something been changed on my account? This afternoon my download speed has dropped to less than 20Mbps from 60+ !!

Re: Unreliable Wi-Fi since latest Wi-Fi hub firmware update

Gliwmaeden2 — Sun, 14 Jan 2024 18:04:52 GMT

See what the speed shows when plugged in at the test socket, if you have one, @gghopkins.

Check which master socket you have here, including clicking through to the test socket instructions:

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

Leave the router plugged in there anyway for staff to run a line check when they pick up your thread during the day.

Re: Unreliable Wi-Fi since latest Wi-Fi hub firmware update

gghopkins — Sun, 14 Jan 2024 18:57:56 GMT

It’s never been below 60. I find it very strange that it has dropped today. Hopefully staff will remove optimisation tomorrow and it will fix it.

Re: Unreliable Wi-Fi since latest Wi-Fi hub firmware update

Debbie-TalkTalk — Mon, 15 Jan 2024 07:20:32 GMT

Hi gghopkins

The WIFI optimisation has now been switched off, please let us know how the connection compares.

Thanks

Debbie

Re: Unreliable Wi-Fi since latest Wi-Fi hub firmware update

gghopkins — Mon, 15 Jan 2024 07:22:27 GMT

Thanks Debbie!

Re: Unreliable Wi-Fi since latest Wi-Fi hub firmware update

Debbie-TalkTalk — Mon, 15 Jan 2024 07:30:38 GMT

Hi gghopkins

No problem 🙂

Please let us know how you get on.

Thanks again.

Debbie

Re: Unreliable Wi-Fi since latest Wi-Fi hub firmware update

gghopkins — Mon, 15 Jan 2024 19:56:43 GMT

Hi Debbie

It is still dropping the Wi-Fi signal frequently and I can’t login to advanced settings to check what’s going on.

Is there a firmware update to fix these issues?

Thanks

Graham

Re: Unreliable Wi-Fi since latest Wi-Fi hub firmware update

Debbie-TalkTalk — Tue, 16 Jan 2024 06:46:06 GMT

Hi Graham

Would you like me to send a replacement router so we can rule out any possible faults with your current one?

Thanks

Re: Unreliable Wi-Fi since latest Wi-Fi hub firmware update

gghopkins — Tue, 16 Jan 2024 07:02:52 GMT

Hi Debbie,

Yes please, that’s a good idea.
I’ve run the line test and talk talk say there’s nothing wrong with that, so it does leave the router as a possible problem.

Thanks,

Graham

Re: Unreliable Wi-Fi since latest Wi-Fi hub firmware update

Debbie-TalkTalk — Tue, 16 Jan 2024 07:40:30 GMT

Hi Graham

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

Re: Unreliable Wi-Fi since latest Wi-Fi hub firmware update

gghopkins — Thu, 18 Jan 2024 11:36:11 GMT

Hi Debbie,

I have just received and set up the new router.

Speeds seem slow - around 20-25 MBps, rather than 60-70 which it should be.

Is optimisation turned on again?

Thanks,

Graham

Re: Unreliable Wi-Fi since latest Wi-Fi hub firmware update

Chris-TalkTalk — Thu, 18 Jan 2024 11:46:29 GMT

Hi Graham,

Your sync speed is 74Mbps. Optimisation will be on with the new router, would you like me to switch it off?

Chris

Re: Unreliable Wi-Fi since latest Wi-Fi hub firmware update

gghopkins — Thu, 18 Jan 2024 11:47:35 GMT

Hi Chris,

Yes please, switch it off.

Thanks,

Graham

Re: Unreliable Wi-Fi since latest Wi-Fi hub firmware update

Chris-TalkTalk — Thu, 18 Jan 2024 11:56:18 GMT

OK, it's switched off now 🙂

Chris

Re: Unreliable Wi-Fi since latest Wi-Fi hub firmware update

Debbie-TalkTalk — Fri, 19 Jan 2024 06:44:07 GMT

HI Graham

How's the connection been since your last post?

Re: Unreliable Wi-Fi since latest Wi-Fi hub firmware update

gghopkins — Sat, 20 Jan 2024 12:46:44 GMT

speed still not great - 25mbps. Can you check optimisation is off?