topic New Router in Broadband

New Router

steve1210 — Mon, 15 Jan 2024 12:04:35 GMT

On December 19th last year a BT Openreach came and repaired my Broadband/Phoneline. During the repair he stated that my router was a very old model and I should request a new updated router from TalkTalk.

Re: New Router

Karl-TalkTalk — Mon, 15 Jan 2024 12:06:02 GMT

What model router do you currently have ?

Thanks

Karl.

Re: New Router

steve1210 — Mon, 15 Jan 2024 17:02:44 GMT

D-LINK SUPER ROUTER

Re: New Router

Anonymous — Tue, 16 Jan 2024 06:42:27 GMT

Hi steve,

Ok thanks for confirming. We can send a replacement router, this would be a wifi hub. Would this be ok?

Thanks

Michelle

Re: New Router

steve1210 — Wed, 07 Feb 2024 11:48:36 GMT

Hi Karl or Michelle

Do you know if my new router has been despatched yet?

Thankyou.

Re: New Router

Anonymous — Wed, 07 Feb 2024 11:51:06 GMT

Hi steve,

Apologies, we were waiting to hear back from you before we sent it.

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: New Router

steve1210 — Wed, 07 Feb 2024 13:00:06 GMT

PROFILE UPDATED

Re: New Router

Debbie-TalkTalk — Wed, 07 Feb 2024 13:40:40 GMT

Hi steve1210

Thanks for updating your Community Profile.

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks again.

Debbie

Re: New Router

Debbie-TalkTalk — Fri, 09 Feb 2024 12:56:32 GMT

Hi steve1210

Have you received the router?