topic Re: New Router in Broadband

New Router

JDupre — Wed, 17 Jan 2024 13:13:14 GMT

Hello, I have been with Talk talk for approx 11 years. In this time they have updated my router once. Please could someone explain how I get a new one.

Also meanwhile while waiting please can you send me an upgrade of the firmware for my aging thank you if anyone can help 🙂

HG633 hardware version H.101 Software version v2.00t

Re: New Router

Chris-TalkTalk — Wed, 17 Jan 2024 13:27:50 GMT

Hi JDupre,

Your router has the latest firmware. Are you experiencing any problems with your service? We generally don't replace routers unless there is a fault or you've upgraded to a new package and the current router isn't compatible with the new service

Chris

Re: New Router

JDupre — Wed, 17 Jan 2024 13:45:23 GMT

Thank you for a reply,

Yes, many I keep getting strange alerts when trying to access the web (security alerts). The connection keeps dropping to around 700 kb's a second. This has been going on since last November even if i try the connection test it comes back with you have a fault "we are looking into it" but know one ever gets back to me.

I am using 32 character passwords

ps: Surfshark also tells me there is a security issue with my router. I have done a factory reset about 5 times no difference.

Re: New Router

JDupre — Wed, 17 Jan 2024 13:58:50 GMT

Yes as I said I have been experiencing bandwidth issues of 700 kbs a sec do you not see this as an issue? 🙂
Or it simply does not work at all and I have to switch it on and off or reset it and so on.

Look its totally ok if you are unwilling to replace it then I can move somewhere else. I can't even turn on broadcast router as the bandwidth suddenly drops to the above and am having to use only Ethernet.

Re: New Router

Chris-TalkTalk — Wed, 17 Jan 2024 14:42:24 GMT

Hi JDupre,

I've replied to your PM

Chris