topic Re: Internet cuts out for a couple minutes. ADSL connectivity is down in Broadband

Internet cuts out for a couple minutes. ADSL connectivity is down

NeoJester — Tue, 16 Jan 2024 19:00:43 GMT

I have an issue where my internet seems to disconnect for a couple minutes somewhat regularly. When this happens, the light on my hub goes from white to amber and then after a couple minutes, back to white when it now works. My logs says 'ADSL connectivity is down' whenever this happens. How can this be fixed?

Re: Internet cuts out for a couple minutes. ADSL connectivity is down

KeithFrench — Tue, 16 Jan 2024 21:49:02 GMT

Hi @NeoJester

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Internet cuts out for a couple minutes. ADSL connectivity is down

Anonymous — Wed, 17 Jan 2024 07:32:01 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which is clear, however I can see re-connections on the line. Is the voice service ok with no noise on the line? Does your main socket have a test socket please? Do you also have an alternative router that you could test with?

Thanks

Michelle

Re: Internet cuts out for a couple minutes. ADSL connectivity is down

NeoJester — Wed, 17 Jan 2024 12:18:29 GMT

I don’t have a landline phone so I don’t know how I’d be able to check if there is noise on the line. I am also unaware of test socket? It only seems like there is one socket. I do not have an alternative router

Re: Internet cuts out for a couple minutes. ADSL connectivity is down

Anonymous — Wed, 17 Jan 2024 12:22:17 GMT

Hello,

Ok thanks for confirming. Just to confirm, which socket do you have please?

Your guide to main phone sockets - TalkTalk Help & Support

Thanks

Michelle

Re: Internet cuts out for a couple minutes. ADSL connectivity is down

NeoJester — Wed, 17 Jan 2024 18:51:23 GMT

My socket doesn't appear to be like any of the listed main phone sockets. It's most similar to NTE 2000 but the ADSL is on the right and the phone is on the left instead.

I use a microfilter for the DSL since it's what seemed to make sense with the equipment I was given when I first got the hub but I'm not sure if it's right.

My main phone socket has two ports (ADSL, phone) but no horizontal line

Re: Internet cuts out for a couple minutes. ADSL connectivity is down

Debbie-TalkTalk — Thu, 18 Jan 2024 07:10:50 GMT

Hi NeoJester

Would it be possible to post a photo of your master socket on this thread?

Thanks

Re: Internet cuts out for a couple minutes. ADSL connectivity is down

Debbie-TalkTalk — Fri, 19 Jan 2024 08:10:10 GMT

Hi NeoJester

Do you still need help with this?

Re: Internet cuts out for a couple minutes. ADSL connectivity is down

NeoJester — Fri, 19 Jan 2024 11:42:53 GMT

My internet hasn't dropped in a couple days compared to its regular drops. It might have just been some interference. It's no longer a problem

Re: Internet cuts out for a couple minutes. ADSL connectivity is down

Debbie-TalkTalk — Fri, 19 Jan 2024 12:02:08 GMT

Hi NeoJester

I'm so glad to hear this.

If you do experience any further issues then please let us know.

Thanks

Debbie