topic Re: FastVPN connection issues in Broadband

FastVPN connection issues

chikipiki — Thu, 18 Jan 2024 20:36:55 GMT

Hi,

FastVPN was working fine just a few days ago. Now it shows as being connected, but after around a minute internet access is not working, whilst the app still shows that the VPN is on and working.

I can connect through FastVPN on my android device through TalkTalk and it works fine. But my Mac computer is having this issue.

I've completely removed FastVPN and all its folders and settings, and re-installed it, with the same results.

As a test, I run a ping command in bash to Google when I activate the VPN, and a minute later it fails, same with ability to connect to all websites.

When I connect my computer to a different hotspot, the VPN works just fine. So this is a TalkTalk or router problem, it seems.

Is VPN being throttled or blocked? Did the firmware change in the last few days?

Thanks in advance for your help.

Re: FastVPN connection issues

Anonymous — Fri, 19 Jan 2024 06:48:08 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: FastVPN connection issues

chikipiki — Fri, 19 Jan 2024 19:25:01 GMT

Done

Re: FastVPN connection issues

chikipiki — Fri, 19 Jan 2024 20:24:29 GMT

Hi, as already mentioned, I've done this

Re: FastVPN connection issues

Gliwmaeden2 — Fri, 19 Jan 2024 21:12:07 GMT

Staff are not on here evenings / overnight / over the weekend, @chikipiki.

They follow up during the day, Monday to Friday.

Re: FastVPN connection issues

Anonymous — Mon, 22 Jan 2024 08:32:19 GMT

Morning,

I'm sorry for the delay. We've checked and the router has the most recent version of firmware which should work fine with VPN. Have you tried powering down the router for a full 30 minutes and then retested this again as this will reset the current session?

Thanks

Michelle