topic Re: Speeds in Broadband

Speeds

monster33 — Fri, 19 Jan 2024 14:53:07 GMT

I am only getting half the speed I am paying for.

Re: Speeds

KeithFrench — Fri, 19 Jan 2024 21:58:09 GMT

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?

2. What package are you on?
3. What is the speed shown by the router when you log into it? A different approach is required if full fibre.
4. If you have any wired connections, are they affected in the same way as wireless ones?

Re: Speeds

monster33 — Sat, 20 Jan 2024 13:48:37 GMT

Hi Keith, sorry for the delay in replying.

To answer your questions:

(1) Talktalk fast5364-3.T8

(2 Fibre35.

(3)Between 6 - 8.

(4) TV is wired and OK

Two laptops, wifi, speeds as above.

Hope this is the correct info.

Regards

Re: Speeds

KeithFrench — Sat, 20 Jan 2024 14:52:49 GMT

If the devices connected by WiFi are the only slow ones, then it is likely to be WiFi interference.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

Have you had TalkTalk’s Wi-Fi optimisation disabled on your Sagemcom FAST5364/5464 router? When this is enabled, as it is by default, it has the power to override any Wi-Fi configuration changes that I might suggest that you need to make. This will not help rectify this type of problem if Wi-Fi Optimisation is allowed to change my suggested settings. Only TalkTalk can do this for you, you cannot do it yourself. If not, just request they disable this for you in your reply.

The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Re: Speeds

Anonymous — Mon, 22 Jan 2024 07:37:50 GMT

Morning,

How are you getting on?

Thanks

Michelle