topic Re: Poor WiFi upstairs in Broadband

Poor WiFi upstairs

SM3000 — Sun, 21 Jan 2024 15:18:18 GMT

I have a d link DSL-3782 router and although it's not a big house, we have a poor signal in one bedroom. Slow to open web pages even and can't do video calls or gaming.

Do we need a newer router or a WiFi extender?

Thanks for any help.

Re: Poor WiFi upstairs

KeithFrench — Sun, 21 Jan 2024 15:28:27 GMT

Normally I would do some diagnostics with you, but your router is old & I think it is best to get it updated first. I will ask TalkTalk to arrange this for you,

After that, if you still have problems, let me know.

Re: Poor WiFi upstairs

SM3000 — Sun, 21 Jan 2024 15:31:30 GMT

Ok. That's great. Thanks!

Re: Poor WiFi upstairs

Debbie-TalkTalk — Mon, 22 Jan 2024 07:44:20 GMT

Hi SM3000

Are you happy for me to send a replacement router?

Thanks for your help @KeithFrench

Re: Poor WiFi upstairs

SM3000 — Mon, 22 Jan 2024 07:47:02 GMT

Yes that would be great.

Re: Poor WiFi upstairs

Debbie-TalkTalk — Mon, 22 Jan 2024 07:56:34 GMT

Hi SM3000

No problem 🙂

Please can you send me a Private Message to confirm the name on the account, I can then send the router.

Thanks again.

Debbie

Re: Poor WiFi upstairs

Debbie-TalkTalk — Mon, 22 Jan 2024 08:18:53 GMT

Hi SM3000

Thanks for the Private Message 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie