topic Re: Wifi channels keep changing in Broadband

Wifi channels keep changing

Mbeven — Sun, 21 Jan 2024 22:53:51 GMT

Hi Can you please turn wifii optimisation off on my account, please?

Re: Wifi channels keep changing

Debbie-TalkTalk — Mon, 22 Jan 2024 07:17:51 GMT

Hi Mbeven

Please can you add your name and TalkTalk landline number to your Community Profile, I can then switch the WIFI optimisation off for you.

Thanks

Debbie

Re: Wifi channels keep changing

Mbeven — Mon, 22 Jan 2024 07:29:41 GMT

Hi Debbie, thanks. This is updated

Re: Wifi channels keep changing

Debbie-TalkTalk — Mon, 22 Jan 2024 08:07:54 GMT

Hi Mbeven

Thank you 🙂

The WIFI optimisation has now been switched off.

Please let us know how the connection compares.

Re: Wifi channels keep changing

Debbie-TalkTalk — Tue, 23 Jan 2024 06:49:05 GMT

Hi Mbeven

How's the connection been since the WIFI optimisation was switched off?

Re: Wifi channels keep changing

Mbeven — Wed, 24 Jan 2024 18:10:25 GMT

Much better now. I’m able to set the channel I want without it changing by itself. Thanks.

Not sure why it’s so tricky to do this though. When you change the channel in the wifi settings it should stick. Anyway..!

Re: Wifi channels keep changing

Debbie-TalkTalk — Thu, 25 Jan 2024 06:27:14 GMT

Hi Mbeven

I'm so glad to hear this, thanks for letting us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: Wifi channels keep changing

langy71 — Fri, 26 Jan 2024 21:10:50 GMT

I have now had to swap back to the stock router from talktalk.the new one kept disconnecting.on the talktalk website it says there is a problem with my broadband.

Can you check it please.

Re: Wifi channels keep changing

Gliwmaeden2 — Fri, 26 Jan 2024 21:33:43 GMT

@langy71, please post on your own thread.

https://community.talktalk.co.uk/t5/Fibre/Nat-keeps-changing-on-xbox-series-x/td-p/3017660/page/2#M385535

Staff will reply after the weekend.