topic Re: Broadband down. Talk talk has gone AWOL in Broadband

Broadband down. Talk talk has gone AWOL

Hackedoff27 — Mon, 22 Jan 2024 09:59:50 GMT

Broadband went down last night around 9.15 and is still out.

Website is useless and just sends me around in circles, doesn't connect to chat or hangs when investigating the issue raised.

Last update stated an engineer was visiting the exchange but this was last night and there

has been no update since.

Tried calling but that was a waste of time too as just says sort it online and then disconnects!

What sort of business is Talk Talk running, as it clearly isn't a customer focussed one?

Please advise what is being done to restore my broadband and when this will happen?

Re: Broadband down. Talk talk has gone AWOL

Anonymous — Mon, 22 Jan 2024 10:10:56 GMT

Good morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Broadband down. Talk talk has gone AWOL

Dorim — Mon, 22 Jan 2024 10:35:50 GMT

Having the EXACT same issues. Also went down at the same time.

Re: Broadband down. Talk talk has gone AWOL

Anonymous — Mon, 22 Jan 2024 10:38:17 GMT

Hi Dorim,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

Re: Broadband down. Talk talk has gone AWOL

Hackedoff27 — Mon, 22 Jan 2024 11:15:51 GMT

Have added info but not sure why we have to jump through so many hoops just to get an answer from Talktalk?

As a comms company, have you ever thought of actually communicating rather than avoiding the issue!

Re: Broadband down. Talk talk has gone AWOL

Chris-TalkTalk — Mon, 22 Jan 2024 12:42:04 GMT

Hi,

I can see that the fault has been passed to Openreach and is currently in hand with them. If you don't hear anything later today can you bump the thread tomorrow and we'll check for further updates

Chris