topic Re: Router webpage does not recognise router name or passwod in Broadband

Router webpage does not recognise router name or passwod

mackerel — Tue, 16 Jan 2024 15:16:28 GMT

I have been having recurring wifi and internet outages. I have tried to access the router, but the webpage rejects the name I had changed it to and the original name. I am using the router password - not the wifi password. I have just reset the router but no change.

Also, when wifi works, I can connect to an extender successfully, but NOT the router itself.

Re: Router webpage does not recognise router name or passwod

KeithFrench — Tue, 16 Jan 2024 15:24:07 GMT

From what you say, I think you are using the wireless network's name & the router password that will never work if you have a WiFi Hub.

The username is always admin and the password is your router password.

Re: Router webpage does not recognise router name or passwod

mackerel — Tue, 16 Jan 2024 15:42:13 GMT

Keith = thanks, that worked. Now all the data provided by the router page is wrong. It says, for instance, that I'm not connected to the internet, but I am. Ethernet connected (to one computer and TVs) plus wifi to both computers, 2 iphones and ipad. It also says my voice capability on the phone is off - it isn't. Also, the internet speed (broadband unfortunately) is much slower than it should be. I think I need a new router.

Re: Router webpage does not recognise router name or passwod

Karl-TalkTalk — Tue, 16 Jan 2024 15:48:01 GMT

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

Thanks

Karl.

Re: Router webpage does not recognise router name or passwod

KeithFrench — Tue, 16 Jan 2024 16:22:21 GMT

I think you should factory default your Sagemcom 5464 (Hub 2) - I presume.

Re: Router webpage does not recognise router name or passwod

mackerel — Tue, 16 Jan 2024 16:08:41 GMT

Yes - that's the one

Re: Router webpage does not recognise router name or passwod

mackerel — Tue, 16 Jan 2024 16:09:51 GMT

Karl

I've added my phone (but see reply to Keith) but I can't get the profile system to accept my entry at stage 2

Simon

Re: Router webpage does not recognise router name or passwod

KeithFrench — Tue, 16 Jan 2024 16:21:49 GMT

It looks like your profile is updated by an icon I can see. Don't worry I cannot see what you have put in there, only TalkTalk & yourself have visibility of that.

Have you tried a factory default of the router's configuration? Karl won't be back until the morning now.

Re: Router webpage does not recognise router name or passwod

mackerel — Tue, 16 Jan 2024 16:27:20 GMT

Keith - yes, first thing I did was get out a bent paperclip and reset it. Thinking back I had the same problem (same inaccurate messages on status) a few months back. Should have done something then. These are messages. Note the wifi doesNOT work on that named router but does on the extension.

Re: Router webpage does not recognise router name or passwod

KeithFrench — Tue, 16 Jan 2024 21:51:56 GMT

Sounds like the router is faulty, I will ask TalkTalk to swap it out for you.

Re: Router webpage does not recognise router name or passwod

Debbie-TalkTalk — Wed, 17 Jan 2024 07:15:02 GMT

Hi mackerel

I've ordered you a replacement router for testing, please allow 24-48hrs for this arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Router webpage does not recognise router name or passwod

mackerel — Wed, 17 Jan 2024 15:23:50 GMT

Debbie

Many thanks - I'll let you know.

Re: Router webpage does not recognise router name or passwod

mackerel — Wed, 17 Jan 2024 15:25:08 GMT

Keith

Yes, that's what I suspected. Appreciate the help - Debbie is sending a new one

Re: Router webpage does not recognise router name or passwod

Chris-TalkTalk — Wed, 17 Jan 2024 15:25:33 GMT

OK thanks

Chris

Re: Router webpage does not recognise router name or passwod

KeithFrench — Wed, 17 Jan 2024 15:26:19 GMT

You're very welcome @mackerel.

Re: Router webpage does not recognise router name or passwod

Debbie-TalkTalk — Fri, 19 Jan 2024 13:14:31 GMT

Hi mackerel

Have you received the router?

Thanks

Re: Router webpage does not recognise router name or passwod

mackerel — Fri, 19 Jan 2024 13:26:49 GMT

Debbie - yes, thanks, received late yesterday. All is not right, though. I could not log on to the router using the details on the pull-out tab of the router. On further inspection, these details are different from those on the label on the router itself - so I used those, and it works.

Really, this is such a simple error, you wonder about the Quality Control on these units.

What is still wrong is the speed. The router is taking too long to connect to some pages, which time you out. I also it takes about one minute from clicking on this community page before anything happens. I know I'm on old-fashioned broadband, and the download speed this morning shows 23.3 which seems ok, so why are connections taking so long. Sometimes I can get catch-up channels on the TV, and sometimes I can't.

So, still not working right.

Re: Router webpage does not recognise router name or passwod

Anonymous — Fri, 19 Jan 2024 13:30:08 GMT

Hi,

I'm sorry to hear this. Can I just confirm, are you connected wired or wireless when this happens please?

Thanks

Michelle

Re: Router webpage does not recognise router name or passwod

KeithFrench — Fri, 19 Jan 2024 13:31:00 GMT

The credentials on the pull out tab are for the WiFi network only. The label on the router itself repeats those and gives you the router password for use with the username admin to log into the router's UI. The community site always takes an age to load it is not your router.

Have you done a speed test, that is the best way to know if the connection is slow.

Are your devices connected via a wired (Ethernet) connection or wireless?

Re: Router webpage does not recognise router name or passwod

mackerel — Fri, 19 Jan 2024 15:10:16 GMT

Michelle - wireless. Just tried to do a speed check as Keith suggested and had this message

This site can’t be reached

www.broadbandspeedchecker.co.uk took too long to respond.

I get the same message from nearly everything I try to access - Ebay, Amazon, Facebook, AOL