topic Re: can't do line test, speed is super low in Broadband

can't do line test, speed is super low

Kirst2000 — Mon, 15 Jan 2024 12:13:18 GMT

Hey,

So my download speeds have been shockingly low for a while, ran a speed test today and its <1. It suggested I do a line test, but then couldn't do it for some reason and me being fairly weak on tech know how am now stuck.

I am the only person using my connection, so its not overuse, my flat is tiny so its not a case of distance and I can't seem to find the talk to TalkTalk page.

Horray!

Re: can't do line test, speed is super low

Debbie-TalkTalk — Mon, 15 Jan 2024 12:17:52 GMT

Hi Kirst2000

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: can't do line test, speed is super low

Kirst2000 — Mon, 15 Jan 2024 12:25:13 GMT

Have done, thanks 🙂

Re: can't do line test, speed is super low

Debbie-TalkTalk — Mon, 15 Jan 2024 12:34:48 GMT

Hi Kirst2000

Thank you. The line test is detecting a potential fault towards the property.

Is the router at the test socket at the moment? Have you tested with a different router?

The next step following this will be an Openreach engineer visit to the property.

Debbie

Re: can't do line test, speed is super low

Kirst2000 — Mon, 15 Jan 2024 14:32:43 GMT

Hello, I only have the one socket, so I am guessing that's the test socket. And I also don't have another router, so I can't try it with another one.

Thank you 🙂

Re: can't do line test, speed is super low

Debbie-TalkTalk — Mon, 15 Jan 2024 14:34:27 GMT

Hi Kirst2000

Would you like me to send a replacement router for testing first so we can rule this out?

Re: can't do line test, speed is super low

Kirst2000 — Mon, 15 Jan 2024 14:37:14 GMT

Yes please, that sounds like a good idea, thank you 🙂

Re: can't do line test, speed is super low

Debbie-TalkTalk — Mon, 15 Jan 2024 14:41:20 GMT

Hi Kirst2000

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: can't do line test, speed is super low

Kirst2000 — Thu, 18 Jan 2024 19:30:39 GMT

Hello,

The router arrived and I've set it up. Unfortunately it hasn't made any difference presumably, I can't get a speed test result at all now, but everything is still taking a long time to load so I am guessing its no better.

Re: can't do line test, speed is super low

Debbie-TalkTalk — Fri, 19 Jan 2024 06:19:10 GMT

Hi Kirst2000

Thanks for your reply.

The line test is still detecting a potential fault towards the property.

Would it be possible to post a photo of your master socket on this thread?

Re: can't do line test, speed is super low

Debbie-TalkTalk — Tue, 23 Jan 2024 07:09:09 GMT

Hi Kirst2000

Do you still need help with this?

Re: can't do line test, speed is super low

Kirst2000 — Tue, 23 Jan 2024 12:13:41 GMT

Hello,

I do, but unfortunately due to the hours I work and the location of my socket, moving the furniture to get to it to take a photo hasn't been viable. It looks ridiculously standard anyway, but I shall attempt to move it today.

Thanks

Re: can't do line test, speed is super low

Anonymous — Thu, 25 Jan 2024 09:00:12 GMT

Morning,

Just checking back in to see how you're getting on?

Thanks

Michelle

Re: can't do line test, speed is super low

Kirst2000 — Thu, 25 Jan 2024 13:56:17 GMT

Hello,

I took a photo after moving the furniture, but it won't let me attach it as its the wrong file type or something, normally I would sort it from my laptop, but obviously without WiFi that isn't going to work.

Thanks,

Kirsten

Re: can't do line test, speed is super low

Chris-TalkTalk — Thu, 25 Jan 2024 15:01:01 GMT

Hi Kirsten,

Could you take a look at the following help article and let us know which master socket you have - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: can't do line test, speed is super low

Kirst2000 — Thu, 25 Jan 2024 15:10:16 GMT

Hiya,

It's an NTE 5C

Thank you 🙂

Re: can't do line test, speed is super low

Chris-TalkTalk — Thu, 25 Jan 2024 15:12:19 GMT

Thanks. Is this the only telephone socket in your home?

Chris

Re: can't do line test, speed is super low

Kirst2000 — Thu, 25 Jan 2024 15:22:48 GMT

There is another one, a super old looking non-nte.

Re: can't do line test, speed is super low

Chris-TalkTalk — Thu, 25 Jan 2024 15:25:09 GMT

OK thanks, do you have anything connected to it?

Chris

Re: can't do line test, speed is super low

Kirst2000 — Thu, 25 Jan 2024 15:30:50 GMT

Not at the moment, it was where my router used to live before it started playing up (it's much more convenient location, in the living room vs under my bed) but I plugged it into the main one after.