topic Re: Sara Please test the line in Broadband

Sara Please test the line

Gangerlv — Sat, 20 Jan 2024 20:27:24 GMT

Is Sara able to test the line, sms from talk talk said she can do it.

to bypass silly questions:

router is plugged in at the main socket, all firmware is up to date. Cables tested. Filter is few months old.

Constant disconnections for 2 days. And whenever i do the test on talktalk, it says everything is ok.

I can upload logs from my router if needed.

cheers

Re: Sara Please test the line

KeithFrench — Sun, 21 Jan 2024 15:32:52 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Sara Please test the line

Anonymous — Mon, 22 Jan 2024 08:06:44 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which has detected a potential fault towards the property. Does your main socket have a test socket please? If it does then would it be possible to connect the router directly at the test socket so we can re-run the line test again please?

Thanks

Michelle

Re: Sara Please test the line

Gangerlv — Tue, 23 Jan 2024 22:18:50 GMT

Hi Michelle, no test socket unfortunately.

cheers

Re: Sara Please test the line

Anonymous — Wed, 24 Jan 2024 06:50:30 GMT

Morning,

Ok thanks for confirming. Is the router currently connected to the main socket at the moment? Do you have any extension sockets? Do you also have an alternative router that you could test with please just to rule this out?

Thanks

Michelle

Re: Sara Please test the line

Gangerlv — Wed, 24 Jan 2024 17:05:57 GMT

Yes, connected to main socket. I have a couple of extension sockets. And no to a router.

cheers

Re: Sara Please test the line

Anonymous — Thu, 25 Jan 2024 06:37:58 GMT

Hello,

Ok, would you like us to send a replacement router for testing purposes to see how the connection compares?

Thanks

Michelle

Re: Sara Please test the line

Gangerlv — Thu, 25 Jan 2024 07:06:31 GMT

Hi, yes please. A new router sorted the issues i was having last time.

Thanks

Re: Sara Please test the line

Debbie-TalkTalk — Thu, 25 Jan 2024 07:30:22 GMT

Hi Gangerlv

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Sara Please test the line

Debbie-TalkTalk — Mon, 29 Jan 2024 10:06:12 GMT

Hi Gangerlv

Have you received the replacement router?

Re: Sara Please test the line

Gangerlv — Mon, 29 Jan 2024 17:06:18 GMT

Hi Debbie,

yes, thanks. Plugged in for 2 days and no disconnections.

thank you.

cheers

Re: Sara Please test the line

Debbie-TalkTalk — Tue, 30 Jan 2024 06:42:49 GMT

Hi Gangerlv

That's great news, I'm so glad to hear this 🙂

If you do experience any further issues then please let us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie