topic Re: Wifi channels changing - wifi optimisation in Broadband

Wifi channels changing - wifi optimisation

Bobabob — Fri, 19 Jan 2024 06:17:55 GMT

I've noticed that the Wi-fi channels I set manually have changed a few times. From other threads it seems this could be due to Wi-fi optimisation, in which case I need it disabling. Could this be disabled please?

Re: Wifi channels changing - wifi optimisation

Debbie-TalkTalk — Fri, 19 Jan 2024 06:25:02 GMT

Hi Bobabob

Please can you add your name and TalkTalk landline number to your Community Profile, I can then switch the WIFI optimisation off for you.

Thanks

Re: Wifi channels changing - wifi optimisation

Bobabob — Fri, 19 Jan 2024 16:41:38 GMT

Details added, thanks.

Re: Wifi channels changing - wifi optimisation

Debbie-TalkTalk — Mon, 22 Jan 2024 06:39:45 GMT

Hi Bobabob

Thank you 🙂

The WIFI optimisation has been switched off. Please let us know how the connection compares.

Debbie

Re: Wifi channels changing - wifi optimisation

Bobabob — Tue, 23 Jan 2024 06:02:56 GMT

Thank you

Re: Wifi channels changing - wifi optimisation

Debbie-TalkTalk — Tue, 23 Jan 2024 06:04:55 GMT

Hi Bobabob

No problem 🙂

I will check in again with you at the end of the week to see how the connection has been.

Thanks

Debbie

Re: Wifi channels changing - wifi optimisation

Debbie-TalkTalk — Fri, 26 Jan 2024 06:32:44 GMT

Hi Bobabob

How are you getting on, how's the connection been?

Re: Wifi channels changing - wifi optimisation

Bobabob — Sun, 28 Jan 2024 10:21:22 GMT

My wifi is much better with channel optimisation disabled. I can actually control which channel is used now. In theory I suppose optimisation is a good thing but every network is different and it can cause issues. I think end users should have the ability to enable / disable this without having to ask talktalk to do it. I don't know why you don't expose this setting in the interface.

Also is there any hidden setting to control the wifi transmit power?

Thanks for your help.

Re: Wifi channels changing - wifi optimisation

Debbie-TalkTalk — Mon, 29 Jan 2024 06:51:09 GMT

Hi Bobabob

I'm so glad to hear this. I have fed back to our Devices Team previously about customers having the option to disable optimisation themselves if needed.

"Also is there any hidden setting to control the wifi transmit power?" Apologies, I'm not sure what you mean, what are you trying to change?

Re: Wifi channels changing - wifi optimisation

Bobabob — Mon, 29 Jan 2024 17:32:56 GMT

Many wifi routers, including my old talktalk router have an option so set the wifi transmit power level, so wifi coverage can be controlled. I was asking if the sagecom 5364 perhaps has this option hidden away?

Re: Wifi channels changing - wifi optimisation

Debbie-TalkTalk — Tue, 30 Jan 2024 07:47:14 GMT

Hi Bobabob

Thanks for the additional information. I've just checked and I've been advised that you cannot set the transmit power level.

Debbie