Cancel is cancel!

LondonW9 — Mon, 29 Jan 2024 15:19:54 GMT

Last Friday, I online chatted and then phoned the service to cancel my subscription. The story is like others, which I would not repeat.

Today (Monday) , I got the sms from Talktalk, as below.

Hi there, we need to speak to you about cancelling your TalkTalk Broadband Account. Please contact us on 0345 172 007

It is a phone number with one digit missing, if it is a UK number! I do not know what trick is that...

After all, last Friday, I received a SMS from Talktalk Update, stating I had reported a problem, and soon another SMS saying my complain is closed , after I phone them for service subscription. I have no SMS or email for the confirmation of cancellation or whatsoever regarding the half-a-hour call on subscription!

I was awaked by today's SMS above, that Talktalk has not take my cancelation seriously and the sales/service guy still plays the trick!

Can someone in Talktalk help this customer to keep the last piece of good impression on Talk, please??!!

Re: Cancel is cancel!

Arne-TalkTalk — Tue, 30 Jan 2024 09:20:31 GMT

Hi LondonW9

Thanks for you post.

I can confirm that the cancel request was placed on the 26th January, due to complete on the 25th February

Sorry for any confusion.

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Cancel is cancel!

Re: Cancel is cancel!