topic Re: Router not working in Broadband

Router not working

ttc12345 — Fri, 26 Jan 2024 13:12:37 GMT

I've had my router of many years - it's an old type, black with with 4 green lights. From time to time it goes dead - all the lights go off and the internet goes down. I've checked that other electrical devices are working and and landline is live when this happens, so it's a problem with the router.

I can get it working again by pressing the on/off button several times, and eventually it restarts. My concerned is that one day this will not work. So can I have a new router?

Re: Router not working

Debbie-TalkTalk — Fri, 26 Jan 2024 13:23:10 GMT

Hi ttc12345

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send a replacement router for testing.

Thanks

Debbie

Re: Router not working

ttc12345 — Fri, 26 Jan 2024 14:02:38 GMT

Thanks. I've updated my profile.

Re: Router not working

Debbie-TalkTalk — Fri, 26 Jan 2024 14:08:20 GMT

Hi ttc12345

Thank you 🙂

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: Router not working

Debbie-TalkTalk — Tue, 30 Jan 2024 10:16:05 GMT

Hi ttc12345

Have you received the router?

Re: Router not working

ttc12345 — Wed, 31 Jan 2024 15:12:03 GMT

Thanks, I've received the router and it's all working fine.

I've been with you for many years and built up a stock of old equipment, so I'll send this back in the bay provided.

Re: Router not working

Karl-TalkTalk — Wed, 31 Jan 2024 15:41:35 GMT

No Problem 🙂

Thanks for letting us know.

Karl

Re: Router not working

Debbie-TalkTalk — Fri, 02 Feb 2024 09:07:47 GMT

Hi @ttc12345

I'm glad to hear that new router is working ok 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

Re: Router not working

ttc12345 — Fri, 02 Feb 2024 16:20:14 GMT

I've returned the old router, and another faulty one I had, in the bag provided. I've still got an old TalkTalk TV box and two remote controls which I would like to send back. Can you send me another returns bag?

Re: Router not working

Karl-TalkTalk — Mon, 05 Feb 2024 05:58:59 GMT

A returns bag is on the way to you.

Regards,

Karl.