topic Re: Live Chat no longer working in Broadband

Live Chat no longer working

Demi6 — Tue, 30 Jan 2024 18:08:41 GMT

I received a visit from three EE people today, who told me that there's issues with the cables in my area or something (sorry I can't be more specific, not very knowledgeable about any of this type of thing) and that I could switch to their cables and service to get much better internet speed for a much smaller price.

I wanted to check first that TalkTalk is aware of the low internet speed that my building is experiencing lately (and from the messages on this Community page I can see this is an issue for most TalkTalk customers right now) to see if they could fix it and actually provide what I've been paying them for for 4 years now. However, every attempt to click on the "Live Chat" function does absolutely nothing, no pop-up whatsoever. I found another option to get into the Live Chat and it said "Go back to the previous page and log in" I'm clearly logged in to both the main website as well as the Community part of the website.

I'm confused. Is anyone else able to use the Live Chat function currently?

Re: Live Chat no longer working

Gliwmaeden2 — Tue, 30 Jan 2024 19:56:57 GMT

Live Chat should work till 9pm on weekdays, @Demi6.

Try a different browser / disable ad blockers / enable pop ups.

Re: Live Chat no longer working

Anonymous — Wed, 31 Jan 2024 10:34:11 GMT

Morning,

Can I just confirm, are you trying to access Live Chat when logged into your My Account? Does the below Live Chat link work in the help guide?

How to contact TalkTalk Broadband - TalkTalk Help & Support

Thanks

Michelle

Re: Live Chat no longer working

Chippy2 — Mon, 08 Apr 2024 14:09:14 GMT

I’ve been trying to get into the live chat for a few days now but can’t get into it is everyone the same

Re: Live Chat no longer working

Anonymous — Tue, 09 Apr 2024 05:41:23 GMT

Hi Chippy2,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

Re: Live Chat no longer working

Kirstyr1 — Mon, 20 Jan 2025 11:29:51 GMT

No just says loading constantly... just call it's about 2 hours faster

Re: Live Chat no longer working

Karl-TalkTalk — Mon, 20 Jan 2025 12:34:22 GMT

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl