topic Re: Turn Off Wi-Fi Optimisation in Broadband

Turn Off Wi-Fi Optimisation

R2223 — Wed, 31 Jan 2024 13:35:01 GMT

Could Wi-Fi Optimisation please be turned off again on my TalkTalk Wi-Fi Hub (Sagemcom Fast 5364) so that I can set the Wi-Fi channels manually. I had to reset the router so lost the existing setting. Thanks.

Having a simple toggle switch in the firmware is something TalkTalk really should consider adding given how many people have to ask OCE’s to turn it off.

Re: Turn Off Wi-Fi Optimisation

Debbie-TalkTalk — Wed, 31 Jan 2024 13:39:14 GMT

Hi R2223

Apologies, I've switched this off for you now.

I did feedback this back previously to request a feature so customers could switch this on/off themselves. I will pass on this feedback again, thank you.

Debbie

Re: Turn Off Wi-Fi Optimisation

R2223 — Wed, 31 Jan 2024 13:46:29 GMT

Thank you for the quick reply Debbie. Can I also ask is there any update about a new firmware version for the Fast 5364?

It’s been over half a year since bugs (like being logged out when navigating the UI and not being able to re-enable a Wi-Fi band after turning it off) have been reported and no firmware resolving these has been released.

Re: Turn Off Wi-Fi Optimisation

Debbie-TalkTalk — Wed, 31 Jan 2024 14:01:09 GMT

Hi R2223

No problem 🙂

I'm sure there is new firmware coming soon, let me just check and I will post back shortly to confirm.

Thanks

Re: Turn Off Wi-Fi Optimisation

Debbie-TalkTalk — Wed, 31 Jan 2024 14:57:57 GMT

Hi R2223

I've been advised that new firmware for the Sagemcom hub should be available within the next 6 months (if not earlier)

They are working to release the new version ASAP.

Re: Turn Off Wi-Fi Optimisation

R2223 — Thu, 01 Feb 2024 10:17:46 GMT

Thank you for checking on the status of this for me Debbie.

Re: Turn Off Wi-Fi Optimisation

Debbie-TalkTalk — Thu, 01 Feb 2024 10:20:53 GMT

Hi R2223

It's no problem 🙂 As soon as they confirm the official rollout date then I will post back here and let you know.

Debbie

Re: Turn Off Wi-Fi Optimisation

Debbie-TalkTalk — Thu, 21 Mar 2024 10:30:30 GMT

Hi @R2223

I've been advised that the new firmware is due to start rolling out around the beginning of August.

Thanks

Re: Turn Off Wi-Fi Optimisation

R2223 — Wed, 10 Apr 2024 08:55:51 GMT

Hi Debbie,

Thank you for getting back to me about the upcoming firmware. Much appreciated.

I am surprised it takes the developers over a year to release one firmware update. Most other routers out there get updates regularly every few months. It’s quite disappointing given how many major bugs these have.

Re: Turn Off Wi-Fi Optimisation

Debbie-TalkTalk — Wed, 10 Apr 2024 08:54:31 GMT

Morning R2223

No problem 🙂

Debbie

Re: Turn Off Wi-Fi Optimisation

Padwa69 — Sat, 20 Apr 2024 09:18:31 GMT

Hi I need wifi optimisation turned off for my router please?

Re: Turn Off Wi-Fi Optimisation

Gliwmaeden2 — Sat, 20 Apr 2024 09:30:39 GMT

Please start your own thread, @Padwa69, to avoid confusion between accounts and this is an ongoing discussion between the OP and staff.

You need to return to the message board and click start a topic.

Also add your Talktalk phone number or account number in your Personal Information details. Go via your avatar; settings; drop down menu....Personal Information. SAVE CHANGES.

Staff will respond after the weekend.

Re: Turn Off Wi-Fi Optimisation

Anonymous — Mon, 22 Apr 2024 06:39:09 GMT

Hello,

I've posted on your topic this morning.

Thanks

Michelle