topic Re: No internet on iPhones, but works on computers in Broadband

No internet on iPhones, but works on computers

oceanic — Wed, 31 Jan 2024 08:45:27 GMT

We have a TalkTalk Huawei HG633 router. Recently, we have been struggling to connect to the WiFi on both of our iPhones, but there have been no issues with our computers (iMac and windows laptop). I ran a connection test on the TalkTalk website and it detected no issues. Please help?

Re: No internet on iPhones, but works on computers

Debbie-TalkTalk — Wed, 31 Jan 2024 09:00:48 GMT

Hi oceanic

I'm sorry to hear this.

I think we should send a new router.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send a replacement router.

Thanks

Debbie

Re: No internet on iPhones, but works on computers

oceanic — Wed, 31 Jan 2024 14:04:33 GMT

Hello, I have added the information

Re: No internet on iPhones, but works on computers

Debbie-TalkTalk — Wed, 31 Jan 2024 14:08:25 GMT

Hi oceanic

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: No internet on iPhones, but works on computers

Debbie-TalkTalk — Fri, 02 Feb 2024 11:49:40 GMT

Hi oceanic

Have you received the router?