topic Re: Devices struggling to connect to wifi in Broadband

Devices struggling to connect to wifi

Lola1864 — Wed, 31 Jan 2024 15:28:04 GMT

I have a Sagemcom Fast 5364 hub and over the last few days certain devices have struggled to connect to the wifi whilst others have been ok. A line test has been fine, we have powered off and on again numerous times and the situation is getting worse. Does anyone have any suggestions?

Re: Devices struggling to connect to wifi

Chris-TalkTalk — Wed, 31 Jan 2024 15:53:43 GMT

Hi Lola,

Does it make any difference how close the device is to the router?

Chris

Re: Devices struggling to connect to wifi

Lola1864 — Wed, 31 Jan 2024 16:08:16 GMT

Hi Chris

No it doesn't seem to make any difference on the location of the device

Lola

Re: Devices struggling to connect to wifi

Lola1864 — Wed, 31 Jan 2024 19:07:20 GMT

By way of an update, powering off and on no longer reboots the modem. Now all I have is a flashing orange light and no Internet at all. Does this sound like the modem is faulty?

Re: Devices struggling to connect to wifi

Vikki1995 — Wed, 31 Jan 2024 21:58:57 GMT

Hiya. Since early hours this morning my Internet has been messing around same with onlt certain things connecting and then a few hours late after i turned power off and back on i can no longer get it to work and it just flashes orange continuously.

Re: Devices struggling to connect to wifi

Anonymous — Thu, 01 Feb 2024 06:52:59 GMT

Hi Lola,

Can you please update your community profile to include your:

TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Devices struggling to connect to wifi

Anonymous — Thu, 01 Feb 2024 06:53:54 GMT

Hi Vikki,

Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

Re: Devices struggling to connect to wifi

Lola1864 — Thu, 01 Feb 2024 08:18:57 GMT

Hi Michelle

I have now updated my profile with my Talktalk landline number

Lola

Re: Devices struggling to connect to wifi

Anonymous — Thu, 01 Feb 2024 08:24:16 GMT

Hi Lola,

Thank you. I've run a test on the line now which is clear. Would you like us to send a replacement router for testing purposes?

Thanks

Michelle

Re: Devices struggling to connect to wifi

Lola1864 — Thu, 01 Feb 2024 08:33:59 GMT

Hi Michelle

Yes please send me a replacement router to test. The current one is still only flashing orange with no Internet at all.

Thanks

Lola

Re: Devices struggling to connect to wifi

Debbie-TalkTalk — Thu, 01 Feb 2024 09:02:01 GMT

Hi Lola

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Devices struggling to connect to wifi

Lola1864 — Thu, 01 Feb 2024 09:44:02 GMT

Thanks Debbie

I shall update you when it arrives and I have set it up.

Thanks Lola

Re: Devices struggling to connect to wifi

Debbie-TalkTalk — Thu, 01 Feb 2024 09:45:25 GMT

Hi Lola

Thank you 🙂

Debbie

Re: Devices struggling to connect to wifi

Lola1864 — Sat, 03 Feb 2024 20:00:36 GMT

Hi Debbie

The new router was delivered today. I've set it up and normal service has resumed. We now have our WiFi back on all devices. Shall I return the faulty one in the returns envelope?

Many thanks for your help

Lola

Re: Devices struggling to connect to wifi

Karl-TalkTalk — Mon, 05 Feb 2024 06:37:28 GMT

Hi Lola

Glad the new router has helped.

If you can return the old one, that would be great.

Thanks

Karl.

Re: Devices struggling to connect to wifi

Debbie-TalkTalk — Mon, 05 Feb 2024 06:57:28 GMT

Hi Lola1864

I'm so glad to hear this.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie