topic Re: No internet in Broadband

No internet

Vikki1995 — Thu, 01 Feb 2024 08:59:20 GMT

Hi,

Over 24hrs ago my Internet lost connection on all devices and still not working and the router is just constantly flashing orange. Rebootinf and things hasnt fixed the issue.

Re: No internet

Debbie-TalkTalk — Thu, 01 Feb 2024 09:05:10 GMT

Hi Vikki1995

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: No internet

Vikki1995 — Thu, 01 Feb 2024 09:12:14 GMT

Yeah how do i do that 🤔?

Re: No internet

Debbie-TalkTalk — Thu, 01 Feb 2024 09:21:58 GMT

Hi Vikki1995

If you click on your Community Profile username/avatar then scroll down the page to View / Manage this User's Settings, click on this.

Click on the personal information tab and add your details there, remember to click the save changes button once you've added your details.

Re: No internet

Vikki1995 — Thu, 01 Feb 2024 09:47:58 GMT

Hi,

Did it work? It wouldnt let me press the save button

Re: No internet

Debbie-TalkTalk — Thu, 01 Feb 2024 09:54:25 GMT

Hi Vikki1995

Thank you 🙂

I've completed a line test which hasn't detected any faults - Line test is clear.

Is the router at the test socket at the moment? Have you tried factory resetting the router using the pin hole reset for ten seconds?

Re: No internet

Vikki1995 — Thu, 01 Feb 2024 10:02:28 GMT

Yes it plugged in, tried factory reset and it continues to flat orange

Re: No internet

Debbie-TalkTalk — Thu, 01 Feb 2024 10:04:57 GMT

Hi Vikki1995

Ok thanks for confirming.

Do you have another router that you can test with? If you don't have one then I can send you a replacement router.

Re: No internet

Vikki1995 — Thu, 01 Feb 2024 10:17:32 GMT

No i dont have another router to plug in and test

Re: No internet

Debbie-TalkTalk — Thu, 01 Feb 2024 10:23:10 GMT

Hi Vikki1995

Are you happy for me to send one now for testing?

Re: No internet

Vikki1995 — Thu, 01 Feb 2024 10:24:14 GMT

Yes please

Re: No internet

Debbie-TalkTalk — Thu, 01 Feb 2024 10:27:58 GMT

Hi Vikki1995

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: No internet

Debbie-TalkTalk — Mon, 05 Feb 2024 08:22:30 GMT

Hi Vikki1995

Have you received the router?

Re: No internet

Vikki1995 — Mon, 05 Feb 2024 08:24:28 GMT

Hi,

Yes the router has been received, i plugged this in and its working

Re: No internet

Debbie-TalkTalk — Mon, 05 Feb 2024 08:33:37 GMT

Hi Vikki1995

I'm so glad to hear this 🙂

Thanks for letting me know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie