topic Re: Device slowing up download speed in Broadband

Device slowing up download speed

Kevros — Thu, 01 Feb 2024 11:39:28 GMT

Having run a download test which is giving me a download speed of 8Mps on each of my devices there is a mesage stating that a device with the code "68:98:87:51:C6:AF" is using an inordinate amount of download speed. I cannot identify this device.

Having searched the internet it comes up with with a MAC address of Amazon Technologies. But a further search comes up with a message "No assignment".

Can anyone help.

N.B. I am a technophobe!

Re: Device slowing up download speed

Debbie-TalkTalk — Thu, 01 Feb 2024 11:47:37 GMT

Hi Kevros

Just to confirm, do you have any amazon devices? (echo, fire sticks, tablets, cameras, etc)

Re: Device slowing up download speed

Kevros — Thu, 01 Feb 2024 12:44:06 GMT

Sorry for the delay. We have an Amazon firestick but when it was disconnected it did not appear to make any difference.

Re: Device slowing up download speed

Karl-TalkTalk — Thu, 01 Feb 2024 12:49:10 GMT

can you add your home phone number or account number to your 'Community Profile' so I can take a look at your connection.

Thanks

Karl.