topic Re: No internet, orange light on Wi-Fi box in Broadband

No internet, orange light on Wi-Fi box

rakbar17 — Thu, 01 Feb 2024 10:51:01 GMT

I’ve had no internet since yesterday. The light on the Wi-Fi box has been solid orange and I’ve tried everything to get it to work but still nothing. Even tried resetting the Wi-Fi box but that doesn’t work either. Can someone please help?

Re: No internet, orange light on Wi-Fi box

KeithFrench — Thu, 01 Feb 2024 11:11:13 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: No internet, orange light on Wi-Fi box

Chris-TalkTalk — Thu, 01 Feb 2024 11:46:59 GMT

Hi rakbar17,

Sorry to hear that you're experiencing problems with your service. Is your telephone service working OK, is there a dial tone?

Chris

Re: No internet, orange light on Wi-Fi box

rakbar17 — Thu, 01 Feb 2024 12:53:34 GMT

Hi Chris,

Our landline telephone hasn’t been working for a while too.

Re: No internet, orange light on Wi-Fi box

Chris-TalkTalk — Thu, 01 Feb 2024 13:15:32 GMT

OK thanks. Does the line appear to be dead, no dial tone?

Chris

Re: No internet, orange light on Wi-Fi box

rakbar17 — Thu, 01 Feb 2024 13:52:19 GMT

The landline phone isn’t working completely. That might just be a problem with the actual telephone as it is quite old. There is no dial tone as you can’t call anyone on it. I haven’t been able to use my landline for quite a while now.

Re: No internet, orange light on Wi-Fi box

Chris-TalkTalk — Thu, 01 Feb 2024 14:15:52 GMT

Thanks. How many telephone sockets do your have? Have you tried connecting the router and telephone to the test socket (if you have one)? Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: No internet, orange light on Wi-Fi box

rakbar17 — Thu, 01 Feb 2024 15:09:33 GMT

I think we have two, one that is the main one and another than looks like the non NTE one. I tried connecting the router and telephone to the other socket but it is still flashing orange. The landline phone isn’t working but I think that might just need replacing.

Re: No internet, orange light on Wi-Fi box

Chris-TalkTalk — Thu, 01 Feb 2024 15:04:15 GMT

OK thanks. What does the main one look like?

Chris

Re: No internet, orange light on Wi-Fi box

rakbar17 — Thu, 01 Feb 2024 15:12:38 GMT

It looks like the NTE 5c socket.

Re: No internet, orange light on Wi-Fi box

Chris-TalkTalk — Thu, 01 Feb 2024 15:15:05 GMT

OK, if you remove the faceplate there's a test socket underneath. Could check to see if your have an internet connect and telephone service with the phone and router connected to the test socket. Please let us know how you get on

Chris

Re: No internet, orange light on Wi-Fi box

rakbar17 — Thu, 01 Feb 2024 16:05:52 GMT

I’ve connected it to the test socket and waited a few minutes. The router light was flashing orange and white for a while but it is now solid orange again.

Re: No internet, orange light on Wi-Fi box

Chris-TalkTalk — Fri, 02 Feb 2024 08:00:43 GMT

Thanks, and is the telephone still dead when connected to the test socket?

Chris

Re: No internet, orange light on Wi-Fi box

rakbar17 — Fri, 02 Feb 2024 13:06:17 GMT

Hi Chris,

Yes the telephone is still dead when connected to the test socket. Can you please help me resolve this issue I am having with the wifi soon?

Re: No internet, orange light on Wi-Fi box

Chris-TalkTalk — Fri, 02 Feb 2024 13:20:30 GMT

OK thanks. We'll need to raise this as a telephone fault. We'll need to arrange an engineer visit, if you'd like me to do this please let me know and I'll confirm some details with you

Chris

Re: No internet, orange light on Wi-Fi box

rakbar17 — Fri, 02 Feb 2024 13:37:51 GMT

Hi Chris,

Thanks for your reply. I’d be happy with an engineer visit. Please let me know when this will be.

Re: No internet, orange light on Wi-Fi box

Chris-TalkTalk — Fri, 02 Feb 2024 13:59:57 GMT

OK, if you'd like us to go ahead with the engineer visit can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

Re: No internet, orange light on Wi-Fi box

Chris-TalkTalk — Mon, 05 Feb 2024 07:38:01 GMT

Hi rakbar17,

I've replied to your PM

Chris