topic Re: Broadband not working in Broadband

Broadband not working

Wayneq55 — Fri, 02 Feb 2024 12:57:50 GMT

I reported a fault with my broadband connection yesterday. Apparently an engineer was his way at 1050 yesterday morning.

Re: Broadband not working

Anonymous — Fri, 02 Feb 2024 12:59:25 GMT

Good afternoon,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Broadband not working

Wayneq55 — Fri, 02 Feb 2024 17:10:16 GMT

Profile updated

Re: Broadband not working

Wayneq55 — Fri, 02 Feb 2024 17:16:27 GMT

I have just this, ehy are asking for the same information again?

Re: Broadband not working

Debbie-TalkTalk — Mon, 05 Feb 2024 07:10:32 GMT

Hi Wayneq55

Thanks for updating your Community Profile.

The line tests are both clear - No faults detected. Have we sent you a replacement router for testing?

Re: Broadband not working

Debbie-TalkTalk — Tue, 06 Feb 2024 09:41:40 GMT

Hi Wayneq55

Do you still need help with this?

Would you like me to send a router for testing?