topic Slow broadband speed in Broadband

Slow broadband speed

manveersinghkcs — Tue, 06 Feb 2024 18:47:39 GMT

I am using TalkTalk since last 15 months, my contract says 26 mbps guaranteed speed but never got it. After many many complaints I got no solution. Right now I am getting 4 mbps speed only.

I just want to cancel my contract now. People in talktalk are also not serious about it. Yaa but they are serious about billing.

Re: Slow broadband speed

KeithFrench — Tue, 06 Feb 2024 21:52:21 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Slow broadband speed

Karl-TalkTalk — Wed, 07 Feb 2024 06:33:14 GMT

tests are showing a possible issue. I've raised a fault to Openreach for investigation.

Check back in 24hrs and we can check for an update for you.

Thanks

Karl.

Re: Slow broadband speed

Debbie-TalkTalk — Thu, 08 Feb 2024 08:16:40 GMT

Hi manveersinghkcs

Please can you add your TalkTalk landline number to your Community Profile, I can then check for an update on this fault.

Thanks

Re: Slow broadband speed

Debbie-TalkTalk — Tue, 13 Feb 2024 09:55:02 GMT

Hi manveersinghkcs

Do you still need help with this?