topic Re: Amber light on router internet says incorrect password when trying to connect in Broadband

Amber light on router internet says incorrect password when trying to connect

Madpixel98 — Tue, 06 Feb 2024 19:44:45 GMT

My internet won’t work it’s showing up to connect to but when I try connect it says incorrect password and won’t connect iv never changed the password it’s the same as the one that came with the box, it has a solid amber light on the box sometimes flashes white and orange but not for long, I purchased a new modem cable as advised by talktalk but still no difference? Help?

Re: Amber light on router internet says incorrect password when trying to connect

KeithFrench — Tue, 06 Feb 2024 21:52:56 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Amber light on router internet says incorrect password when trying to connect

Chris-TalkTalk — Wed, 07 Feb 2024 08:11:23 GMT

Hi Madpixel98,

Sorry to hear that you are experiencing problems with your service. Line test is passing, are you experiencing any problems with your telephone service, is there a dial tone?

Chris

Re: Amber light on router internet says incorrect password when trying to connect

Madpixel98 — Wed, 07 Feb 2024 10:20:41 GMT

I don’t have a phone to test, it will flash white and orange every now and again

Re: Amber light on router internet says incorrect password when trying to connect

Chris-TalkTalk — Wed, 07 Feb 2024 11:54:22 GMT

OK thanks, how many telephone sockets do you have? Is your router currently connected to your test socket? - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: Amber light on router internet says incorrect password when trying to connect

Madpixel98 — Wed, 07 Feb 2024 13:18:51 GMT

We have one socket with a phone and a broadband plug and it is currently connected to the test socket

Re: Amber light on router internet says incorrect password when trying to connect

Chris-TalkTalk — Wed, 07 Feb 2024 13:34:15 GMT

Do you have another router that you can test with?

Chris

Re: Amber light on router internet says incorrect password when trying to connect

Madpixel98 — Wed, 07 Feb 2024 13:48:06 GMT

No I don’t

Re: Amber light on router internet says incorrect password when trying to connect

Chris-TalkTalk — Wed, 07 Feb 2024 14:03:17 GMT

I can send one to test with, would you like me to arrange this?

Chris

Re: Amber light on router internet says incorrect password when trying to connect

Madpixel98 — Wed, 07 Feb 2024 14:04:41 GMT

Yes can you send me one thank you

Re: Amber light on router internet says incorrect password when trying to connect

Chris-TalkTalk — Wed, 07 Feb 2024 14:18:09 GMT

OK, I've ordered a router, please let us know how you get on

Chris

Re: Amber light on router internet says incorrect password when trying to connect

Madpixel98 — Thu, 08 Feb 2024 16:34:03 GMT

Router has fixed the fault thank you

Re: Amber light on router internet says incorrect password when trying to connect

Chris-TalkTalk — Fri, 09 Feb 2024 06:12:30 GMT

That's great news thanks for letting me know 🙂

Chris

Re: Amber light on router internet says incorrect password when trying to connect

ClaireG3 — Fri, 26 Jul 2024 15:48:35 GMT

I’m having this same issue. I was talking to someone from TalkTalk over twitter message but they have stopped replying. Do I need a new router? I have had the same one since 2018 and the password has never been changed. Thanks, Claire

Re: Amber light on router internet says incorrect password when trying to connect

KeithFrench — Fri, 26 Jul 2024 20:53:58 GMT

Hi @ClaireG3

If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.

Re: Amber light on router internet says incorrect password when trying to connect

Debbie-TalkTalk — Mon, 29 Jul 2024 05:40:08 GMT

Hi ClaireG3

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks