topic Re: Router Query in Broadband

Router Query

k3572 — Fri, 09 Feb 2024 16:31:22 GMT

Hi, i had a problem yesterday lost my internet service had the constant Flashing orange , its going again fine now after taking the cable out refitting etc and rebooting the Router it came back solid white, loose connection i think,

my query is regarding the my router dashboard, i went in to put a stronger password than the default for my wifi network but was a bit puzzled that under the "Internet connection box" it says Status- Disconnected- your router is not currently connected to the internet, although my internet is working fine , i did a Connection test result came back fault has been fixed, hope this make sense just wondered why this is.

thanks

Re: Router Query

KeithFrench — Fri, 09 Feb 2024 21:51:58 GMT

It can take a while for that display to update.

Re: Router Query

Chris-TalkTalk — Mon, 12 Feb 2024 08:52:21 GMT

Hi k3572,

How are you getting on, if you still need assistance please let us know

Chris

Re: Router Query

k3572 — Wed, 14 Feb 2024 21:59:58 GMT

hi chris sorry about delay in replying

My Internet service is still fine no problems with it , just logged into to the router wi fi hub again , still showing under the #internet connection# header - Status disconnected- (your router is not currently connected to the internet), under the #my wifi# title it obviously says enabled and under #my devices# it shows my 1 device a computer fine , the computer is upstairs from the router and main socket, so there is no ethernet cable between them i wondered if that what it was referring to though that seems a bid odd.

thanks for your reply

kevin

Re: Router Query

Debbie-TalkTalk — Fri, 16 Feb 2024 10:29:12 GMT

Hi Kevin

Just checking in to see how the connection has been since your last post?

If you run a test using My Connection, does it show any issues?

Re: Router Query

k3572 — Sat, 17 Feb 2024 16:52:50 GMT

hi Debbie

there are no issue's when i run the connection test apart from the "your broadband isn't keep up with you" prompt

i had a go at disconnecting and reconnecting the cable to the router (sagecom fast 5364) but that has made no difference still says Status disconnected although my broadband is working fine.

cheers

kevin

Re: Router Query

Chris-TalkTalk — Mon, 19 Feb 2024 10:08:15 GMT

Hi Kevin,

You could try switching the router off for 30 minutes, then switch back on and retest (but personally if it's working OK I wouldn't bother)

Chris