topic Re: No internet in Broadband

No internet

Jules2427 — Sat, 10 Feb 2024 09:28:14 GMT

Is it just me? I’ve had intermittent internet for a week, now nothing. How am I meant to work?

I have received no communication from TalkTalk, can anyone recommend a better provider?

Re: No internet

KeithFrench — Sat, 10 Feb 2024 10:47:30 GMT

You have a fault, if you haven't reported this, TalkTalk will not know about it. You need to give TalkTalk a chance to fix it. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: No internet

Chris-TalkTalk — Mon, 12 Feb 2024 10:07:38 GMT

Hi Jules,

Welcome to the Community. I'm sorry to hear that you are experiencing problems with your service. If you still need assistance can you please add your TalkTalk home telephone number or account number to your community profile and we'll be happy to help

Chris