topic Re: Internet drops out between 12am and 1am every single night in Broadband

Internet drops out between 12am and 1am every single night

RandomDude32 — Mon, 05 Dec 2022 01:10:35 GMT

I moved into my address 6 months ago and decided to pick up my own TalkTalk broadband connection because the one we had at my parents place was really good.

However mine always loses connection between 12am and 1am every night. Literally, every single night between these hours. I thought at first it might be planned maintenance but my family who also has a seperate broadband line doesn't have this issue?

Can anyone help regarding this? It's annoying when I want to watch something while falling asleep or if I'm just staying up late

Thanks

Re: Internet drops out between 12am and 1am every single night

martswain — Mon, 05 Dec 2022 02:35:41 GMT

Go into your HOMESAFE settings and see if HOMEWORK TIME is active for that hour.

Some other customers have advised that is has been mysteriously activated, reasons are so far unknown.

https://community.talktalk.co.uk/t5/Articles/How-to-use-HomeSafe/ta-p/2205196

If, however, you router is actually dropping its connection, then that's a whole different ball game.

Re: Internet drops out between 12am and 1am every single night

Debbie-TalkTalk — Mon, 05 Dec 2022 07:20:00 GMT

Hi RandomDude32

Apologies for this.

I can see that martswain has already suggested this, please can you log into My Account and check to see if HomeSafe/KidsSafe (homework time) has been switched on?

If this is showing as enabled then this will need to switched off in My Account.

Thanks

Debbie

Re: Internet drops out between 12am and 1am every single night

Janineous — Mon, 12 Feb 2024 00:46:22 GMT

Mine keeps doing the same. It just cut off at 12.18am this evening in the middle of me watching a TV show via my firestick.
It’s appalling service.

Re: Internet drops out between 12am and 1am every single night

justdontpanic — Mon, 12 Feb 2024 05:16:35 GMT

same

Re: Internet drops out between 12am and 1am every single night

AllyM — Mon, 12 Feb 2024 05:49:00 GMT

@Janineous , @justdontpanic ,

Have you checked the HomeSafe, KidSafe, Homework Time settings as suggested above?

If you are still having issues after checking that, then you will each have to start your own topic if you want staff on the forum to provide assistance.

Re: Internet drops out between 12am and 1am every single night

Debbie-TalkTalk — Tue, 13 Feb 2024 06:32:14 GMT

Hi Janineous and justdontpanic

Please can you check to see if HomeSafe/KidsSafe has been switched on in My Account?

If you are still experiencing this issue then please can you create a new topic on the Community.

Thanks

Debbie