topic Re: Internet constantly dropping in Broadband

Internet constantly dropping

senadhazbic — Mon, 12 Feb 2024 09:36:07 GMT

Hi,

i work from home and hugely depand on internet conection to be in working order at all times. For over a month now i have been experincing internet conectevity in surten part of the days., however in reasent week or so the conection has worsend even more that i am unable to do my work. Can i have somoane to contact me emediatly so we can resolve this issue or i will have no alternative but to ask for my contact to be terminated.

Re: Internet constantly dropping

KeithFrench — Mon, 12 Feb 2024 11:01:52 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Internet constantly dropping

Karl-TalkTalk — Mon, 12 Feb 2024 11:20:40 GMT

I've logged this out to Openreach as line tests are picking up a fault.

Thanks

Karl.